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Your Kotis Team: Who does what?
As a Kotis program client, you have a committed team of doers who are focused on making your life easier. Each member of your support team will work in tandem to create and fulfill your branded swag.…
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Inventory Donations and/or Recycling Process
Occasionally you may elect to donate a variety of items from your inventory; this is commonly done with outdated logos or designs so room can be made for new gear.…
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Privacy Overview: Why we restrict client information (PII)
What is PII Personally Identifiable Information (PII) is anything that can be used to identify an individual. Data points that people often think of as PII include social security numbers and health…
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Country-Specific Shipping Requirements
For specific Country or Territory Regulations, please visit the link below: Import and Export Regulations | UPS Below is a list of Required Forms and information for specific countries:…
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Shipping HAZMAT Items from your portals
What Are Hazmat Items? While the terms “dangerous good” or “hazardous materials” are often thought of as highly toxic products, it also refers to consumer products used daily by millions of people…
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Pre-Kit vs Shipping from Inventory
Our program customers have the ability to send multiple items to an end user at the click of a button. This guide is an overview on when you should pre-kit items going into inventory vs when you…
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Submitting Artwork for Screen Printing
Our Print Minimums When designing for screen printing we have a general set of minimums to follow which allows us provide the best quality print. Small details are subject to fill in on press when…
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Design - Individual Names
In cases where we’re requested to show different department, individual, or other names on a product, we may need to set it up for Individual Names. What Are Individual Names?…
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Receiving Damaged Items at the Warehouse
INTRO Ideally, we want to keep product damage from occurring in the first place. Unfortunately, packages do get damaged, and products are broken while in the shipping stream.…
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Design - Finding PMS Colors Not In Illustrator
During the design process you may get a PMS color from a customer's style guide that doesn't appear in the standard swatch libraries in Adobe Illustrator.…
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Design - Preventing Draft File Bloat
Heavy Illustrator files can present a problem across the Art Team. Whether you're working on concepts or preparing for production, an overloaded file can slow your machine or even become un-openable.…
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Portal Shipping Options
When setting up a portal, a shipping method needs to be identified. The best option will depend on your company’s needs and priorities. US Shipping Methods UPS Ground All orders ship via UPS Ground.…
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What reports can I pull?
Overview All Program Admins have access to a variety of helpful reports through the Standard Reports section in their Customer Area. Videos for Inventory Report and Listing Details below:…
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Gift Cards and Discount Codes
On credit card portals, we can create gift cards and discount codes. While there are functional differences between these features, both can be used as an incentive for purchasing or to reward…
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Adding/Editing Portal Users
New Users When a new user is added to a portal, they'll need to be sent an invitation email via the system to choose their own password. NOTE: The invitation email only applies to NEW users.…
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Delivery Requirements for Shipping Products to Kotis
Inventory Exclusivity Provision Before sending products to Kotis warehouses, please note the Inventory Exclusivity provision in our contract. You must allow Kotis to bid on all items sent to our…
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Customizing Your Portal
This article will walk you through the options you have to customize the layout and design of your portals, from our standard offerings to more premium services.…
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Program Portal Backorder FAQ
What is a Backorder? A backorder is an order for a product that cannot be filled at the current time due to a lack of available inventory. The item may still be available to purchase but will not…
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New Client Guide - Kotis Workflow
Hi there and welcome to Kotis! The following guide outlines the Kotis way - our process behind making amazing swag. Our Promise We’re the brand behind your brand – a team of designers, developers,…
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Design - Finding Corporate Logos
Starting a new job, one of the first items you’ll need are logo files. These are stored in a number of places and require careful evaluation before use.…
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Program Service Policy, Warehousing, Fulfillment, and Delivery Standards
PROGRAM SERVICE POLICY Provide online checkout with secure ordering processed on Kotis’ merchant account Purchasers will receive an order confirmation email with details upon checkout.…
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What info do you need to start a custom project?
We are always excited to help you get a new project started! These details are particularly helpful for our team to get the ball rolling on creating amazing swag:…
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Program Admin Training 101
The following guide is 101 training for Program Admins: Login to your MyKotis page and select Program User ID: email Password: Click "forgot password" to create your own, unique password.…
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Program Admin Account Types & Item Access Groups
This feature has two related parts: Account types: Grant different levels of access to different admins in your program. Access groups: Segment your inventory internally by restricting certain…
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Design - Gradients
When creating a gradient in a proof art file we want to portray the gradient correctly as well as make it easier for the Separations team to separate the image for screen printing.…