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Delivery Requirements for Shipping Products to Kotis
Before shipping product to Kotis warehouses, please be aware of the Inventory Exclusivity provision in our Agreement. You are required to give Kotis an opportunity to bid on all items coming to our…
updated
3 wk ago
2213
Warehouse & Shipping
How do I expedite shipping/delivery?
Economy Shipping If the only available shipping method during checkout is "Economy" this means that expedited shipping is not available from this store.…
updated
9 mths ago
1501
Track my order
How to place orders via Inventory Management
As a Program Admin, the quickest way to place an order is by entering the order in “Inventory Management”. Benefits Receipt of order confirmation upon submitting your order.…
updated
1 mth ago
1449
Admin access
Warehousing & Fulfillment Standards
SHIPPING Shipping Turnaround 90% of in stock standard orders will ship within 1 business day of being placed or approved. See below for standard order size.…
updated
5 mths ago
1397
2
Warehouse & Shipping
What does the “general decline” error mean?
The "general decline of card" error can show up for a number of reasons, with the most common reasons being: Address, zip, or postal code mismatch Invalid CVV or expiration date Transaction timing…
updated
9 mths ago
1203
General Order FAQ
Shipping to India - KYC Forms
"Know Your Customer" (KYC) is a form mandated by the Indian government to help clear items in customs. Every shipment to India must have these forms filled out,…
8 mths ago
1199
General Order FAQ
Program Admin Training 101
The following guide is 101 training for Program Admins: Login to your MyKotis page and select Program User ID: email Password: Click "forgot password" to create your own, unique password.…
updated
1 mth ago
1001
3
Getting Started
New Portal Set-up
Overview A portal is the store link where your customers, employees, or any other group can go to select or purchase items. When you are ready to set up a new portal for your program,…
updated
1 yr ago
966
Getting Started
Using MyKotis
Your MyKotis page is the hub of all activity. You'll use this page to access all of the work you do with Kotis, using the upper navigation bar to do the following.…
updated
1 mth ago
856
1
Getting Started
Customizing Your Portal
This article will walk you through the options you have to customize the layout and design of your portals, from our standard offerings to more premium services.…
updated
8 mths ago
828
2
Website Customization
How a Redemption Portal Works
How Redemption Portals Work Make merch: Work with your Creative Project Manager on what item(s) you want to offer. Customize your portal: How do you want your storefront customized?…
updated
1 mth ago
805
Getting Started
What reports can I pull?
Overview All Program Admins have access to a variety of helpful reports through the Standard Reports section in their Customer Area. Videos for Inventory Report and Listing Details below:…
updated
1 mth ago
710
1
Getting Started
United States Domestic Shipping FAQ
How long will my order take to process? Once your order is placed, it will take about 24-48 hours for our warehouse team to pull the item(s) from inventory and prepare for shipping.…
updated
3 mths ago
648
Track my order
New Client Guide - Kotis Workflow
Hi there and welcome to Kotis! The following guide outlines the Kotis way - our process behind making amazing swag. Our Promise We’re the brand behind your brand – a team of designers, developers,…
updated
3 wk ago
647
2
Tips, Tricks & Guides
Embroidery - The Basics
Embroidery is a great option to make a one-of-a-kind product. While we’d like to say anything can be done, there are limits, both in the art you provide, and the products you can select from.…
updated
3 mths ago
612
Art Tips & Tricks
Credit Application & ACH Payment
If you are interested in setting up credit terms with Kotis, please fill out the attached credit application and send to accounting@kotisdesign.com and/or your customer success manager.…
updated
8 mths ago
596
1
Tips, Tricks & Guides
At-A-Glance Portal Types & Comparisons
Kotis portals offer a variety of features to help meet your needs and goals. Additionally, as a Program admin, you will have back-end access to update select features from product listings to order…
updated
11 mths ago
592
1
Getting Started
Gift Cards and Discount Codes
On credit card portals, we can create gift cards and discount codes. While there are functional differences between these features, both can be used as an incentive for purchasing or to reward…
updated
1 mth ago
586
Online store features
Editing your portal - What you can edit
As an admin, you have the ability to edit how your portal looks and functions by changing a number of different settings on your product listings. This article will explain the features on the…
updated
1 mth ago
570
Admin access
International Shipping 101
International Shipping Best Practices We recommend buffering timelines with international shipments especially with firm need by date orders due to custom delays that can be outside of our control.…
updated
1 mth ago
554
2
Warehouse & Shipping
Editing Your Portal - How to Make Changes
Editing Access Per Portal On all portals - edit product listings and add/remove users. On non-credit card portals only - view and approve or reject all orders currently pending approval (if your…
updated
1 mth ago
526
Getting Started
What Does This Designer Comment Mean?
During our proofing process Designers may reach out and ask questions using terminology you’re unfamiliar with. This topic covers some of our common phrases and what we’re looking for in response.…
updated
1 mth ago
523
2
Art Tips & Tricks
Your Kotis Team: Who does what?
As a Kotis program client, you have a committed team of doers who are focused on making your life easier. Each member of your support team will work in tandem to create and fulfill your branded swag.…
updated
1 mth ago
515
2
Getting Started
Managing discount codes/gift cards
Videos on How to create and remove discount codes & gift cards are linked below. For information about how discount codes and gift cards work and when to use them,…
updated
1 mth ago
485
1
Admin access
Program Admin Account Types & Item Access Groups
This feature has two related parts: Account types - Allows you to grant different levels of access to different admins on your program Access groups - Allows you to internally segment your inventory…
updated
1 mth ago
472
Getting Started
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