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How to open and approve or revise a Kotis proof
Our proofs are a representation of your chosen products with art or specific actions applied How you will receive the proof Look for an email from noreply@kotisdesign.…
- 8 mths ago
- 71
- Ordering Tips, Tricks & Guides
Why Did The Colors Change In My Art?
In the proofing process our designers take the art you've provided and prepare it for the products you've selected. This involves checking the colors of the art will work for the decoration methods…
- 8 mths ago
- 66
- Art Tips & Tricks
Preparing a Print Ready Document
When submitting a Print Ready document to Kotis we recommend verifying the following list. If you have any questions or need clarification on any point, please don't hesitate to contact us.…
- 9 mths ago
- 50
- 1
- Art Tips & Tricks
Screen Printing - Special FX Inks
Special FX inks are a great way to add something different to your screen printing project. Here are some available options that we have. Reach out to your CPM for more specific information about the…
- updated 1 yr ago
- 153
- Art Tips & Tricks
Stripe Connect
General Information Kotis uses industry-leading payment processer Stripe for all credit card transactions in our platform. If you want us to collect credit card payments from end users on your behalf,…
- updated 5 mths ago
- 260
- Integrations
Economy DDP - Supported Countries
Economy DDP is currently supported to 48 countries, with more likely to be added as time goes on. If Economy DDP is selected and the destination country does not support economy DDP,…
- updated 8 mths ago
- 94
- Warehouse & Shipping
Single Sign-On
General Information & Benefits Single Sign-On (SSO) is a method for authenticating and authorizing employees to log in to your Kotis program using your company's existing identity provider.…
- updated 6 mths ago
- 151
- Integrations
Enabling multi-factor authentication
Summary Turning on multi-factor authentication (MFA) adds an extra layer of security to your Kotis login by linking your account with an authentication app/provider of your choice.…
- 1 yr ago
- 77
- Integrations
Tradeshow Return Guidelines
Shipping Tradeshow Materials/Hardware to Kotis Tradeshow items sent back to Kotis are inspected and checked in as they are received. Due to the size of the tradeshow material,…
- updated 4 mths ago
- 181
- Warehouse & Shipping
Custom packaging options from inventory
Custom packaging on your Inventory Program orders enhances brand recognition and creates unique unboxing experiences, fostering customer and employee loyalty and positive word-of-mouth marketing.…
- updated 7 mths ago
- 254
- Warehouse & Shipping
API Documentation
Check inventory #GET https://kwf.kotisdesign.com/api/v1/skus/quantity #set 'Authorization' header to api key #success response { "data": [ { "id": "33315", "type": "skus", "attributes":…
- updated 3 mths ago
- 166
- Integrations
Shipping to India Requirements
KYC "Know Your Customer" FORMS KYC is a form mandated by the Indian government to help clear items in customs. Every shipment to India must have these forms filled out,…
- updated 1 mth ago
- 3,362
- Warehouse & Shipping
Decoration Types - When Should We Use Heat Transfers?
In select scenarios, you may find we've replaced your desired decoration method with a heat transfer. There's a variety of reasons this may occur, but all of them return to getting you the best…
- updated 1 yr ago
- 80
- 1
- Art Tips & Tricks
Advantages of Bundling
What is Bundling? At Kotis, bundling is the process of combining like items into pack quantities, as opposed to single units of measure. This is especially helpful for smaller items such as stickers,…
- updated 1 yr ago
- 48
- Warehouse & Shipping
United States Domestic Shipping FAQ
How long will my order take to process? Once your order is placed, it will take about 24-48 hours for our warehouse team to pull the item(s) from inventory and prepare for shipping.…
- updated 8 mths ago
- 1,315
- Track my order
Cancel or Change the Address on an Order + Order FAQ
Can I remove an item from my order? If you haven’t received a shipping confirmation email with a tracking number, please fill out the Adjust Order form as soon as possible.…
- updated 4 mths ago
- 927
- How to make order changes or returns
Returns FAQ
My item was damaged or not what I ordered. Our apologies if you received a damaged or incorrect item! While we package all of our items with the intent of handling the normal wear and tear of transit,…
- updated 4 mths ago
- 816
- How to make order changes or returns
Why you might need to add pad pieces to your order
While we pride ourselves on the highest quality standards, it’s important to understand the production process will yield the occasional misprint. From designing to selecting the right materials and…
- updated 4 mths ago
- 49
- Ordering Tips, Tricks & Guides
Decoration Types - Patches
Patches are a great way to decorate many different products. They come in a variety of styles, whether that's embroidered, woven, sublimated, or leather.…
- updated 1 yr ago
- 132
- Art Tips & Tricks
Kotis Security
We know that protecting your data is critical, and as your partner, we take our role in that seriously. We maintain a wide array of measures to keep data safe in the constantly changing threat…
- updated 4 mths ago
- 221
- Getting Started
Raster Graphics vs Vector Graphics
The two main types of image graphics are raster and vector. The video and chart below summarizes the differences between each type. Raster Graphics Vector Graphics Image Structure Individual Dots…
- updated 2 yrs ago
- 160
- Art Tips & Tricks
Decoration Types - What Should I Use for a Garment?
Once you’ve selected your garments, you’ll need to select a decoration method. There are plenty to choose from, like screen printing, woven labels, patches, embroidery, and heat transfers.…
- updated 2 yrs ago
- 148
- Art Tips & Tricks
Understanding Our Platform Fee
Overview We’ve built a turnkey solution to managing your branded merchandise; in-house. You can power everything, including external facing retail stores, internal HR,…
- updated 11 mths ago
- 395
- 1
- Quarterly billing
Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity
After signing a program, Kotis provides clients the opportunity to transfer an initial set of pre-existing inventory to our warehouse. Once the program is established,…
- updated 11 mths ago
- 445
- Ordering Tips, Tricks & Guides
International Shipping 101
Ensuring successful international shipping requires attention to detail, especially in providing the correct paperwork for customs clearance. Here are essential steps to help guarantee your package…
- updated 7 mths ago
- 1,877
- 2
- Warehouse & Shipping

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All topics

How to open and approve or revise a Kotis proof

Why Did The Colors Change In My Art?

Preparing a Print Ready Document

Screen Printing - Special FX Inks

Stripe Connect

Economy DDP - Supported Countries

Single Sign-On

Enabling multi-factor authentication

Tradeshow Return Guidelines

Custom packaging options from inventory

API Documentation

Shipping to India Requirements

Decoration Types - When Should We Use Heat Transfers?

Advantages of Bundling

United States Domestic Shipping FAQ

Cancel or Change the Address on an Order + Order FAQ

Returns FAQ

Why you might need to add pad pieces to your order

Decoration Types - Patches

Kotis Security

Raster Graphics vs Vector Graphics

Decoration Types - What Should I Use for a Garment?

Understanding Our Platform Fee

Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity

International Shipping 101

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