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Preparing a Print Ready Document
When submitting a Print Ready document to Kotis we recommend verifying the following list. If you have any questions or need clarification on any point, please don't hesitate to contact us.…
- 2 wk ago
- 28
- 1
- Art Tips & Tricks
Screen Printing - Special FX Inks
Special FX inks are a great way to add something different to your screen printing project. Here are some available options that we have. Reach out to your CPM for more specific information about the…
- updated 3 mths ago
- 77
- Art Tips & Tricks
Stripe Connect
General Information & Benefits Kotis has partnered with the payment platform Stripe, using their Connect system as a fast and convenient way for our clients utilizing our credit card portals to…
- updated 1 mth ago
- 66
- Integrations
Patagonia & lululemon Approval Process
The following guide reviews the approval process required for Patagonia and lululemon co-branded merchandise. Patagonia Patagonia is transitioning away from adding additional logos to their products…
- updated 5 mths ago
- 25
- Tips, Tricks & Guides
Single Sign-On
General Information & Benefits Single Sign-On (SSO) is a method for authenticating and authorizing employees to log in to your Kotis program using your company's existing identity provider.…
- 6 mths ago
- 67
- Integrations
Enabling multi-factor authentication
Summary Turning on multi-factor authentication (MFA) adds an extra layer of security to your Kotis login by linking your account with an authentication app/provider of your choice.…
- 8 mths ago
- 53
- Integrations
Tradeshow Guidelines
We are pleased to offer our services to simplify the process of trade show distribution and returns for your events. Please take a moment to review our process and follow the outlined guidelines.…
- updated 6 mths ago
- 96
- Warehouse & Shipping
Custom Packaging Options from Inventory
Custom packaging on your Inventory Program orders is beneficial because it enhances brand recognition and creates a unique unboxing experience, fostering customer and employee loyalty and positive…
- updated 10 mths ago
- 167
- Online store features
Program Inventory Order Packaging
The below outlines the materials & packaging included within your program agreement. If your order or product requires packaging outside of this list, it may require additional fees.…
- 1 yr ago
- 217
- 1
- Warehouse & Shipping
API Documentation
Check inventory #GET https://kwf.kotisdesign.com/api/v1/skus/quantity #set 'Authorization' header to api key #success response { "data": [ { "id": "33315", "type": "skus", "attributes":…
- updated 1 yr ago
- 69
- Integrations
Shipping to India - KYC Forms
"Know Your Customer" (KYC) is a form mandated by the Indian government to help clear items in customs. Every shipment to India must have these forms filled out,…
- 1 yr ago
- 1,899
- General Order FAQ
Decoration Types - When Should We Use Heat Transfers?
In select scenarios, you may find we've replaced your desired decoration method with a heat transfer. There's a variety of reasons this may occur, but all of them return to getting you the best…
- updated 7 mths ago
- 61
- 1
- Art Tips & Tricks
Advantages of Bundling
What is Bundling? At Kotis, bundling is the process of combining like items into pack quantities, as opposed to single units of measure. This is especially helpful for smaller items such as stickers,…
- updated 1 yr ago
- 27
- Warehouse & Shipping
United States Domestic Shipping FAQ
How long will my order take to process? Once your order is placed, it will take about 24-48 hours for our warehouse team to pull the item(s) from inventory and prepare for shipping.…
- updated 8 mths ago
- 866
- Track my order
International Shipping FAQ
How long will it take? Your package may take 3-8 weeks depending on where it’s shipping to, customs, and any international conflicts. Why does it take so long?…
- updated 1 yr ago
- 559
- Track my order
Cancel or Change the Address on an Order + Order FAQ
Can I remove an item from my order? If you haven’t received a shipping confirmation email with a tracking number, please fill out the Adjust Order form as soon as possible.…
- updated 6 mths ago
- 559
- Change my order
Returns FAQ
My item was damaged or not what I ordered. Our apologies if you received a damaged or incorrect item! While we package all of our items with the intent of handling the normal wear and tear of transit,…
- updated 2 mths ago
- 518
- Make a return
Why you might need to add pad pieces to your order
While we pride ourselves on the highest quality standards, it’s important to understand the production process will yield the occasional misprint. From designing to selecting the right materials and…
- 1 yr ago
- 34
- Compliance
Decoration Types - Patches
Patches are a great way to decorate many different products. They come in a variety of styles, whether that's embroidered, woven, sublimated, or leather.…
- updated 7 mths ago
- 90
- Art Tips & Tricks
Kotis Security
We know that protecting your data is critical, and as your partner we take our role in that seriously. We maintain a wide array of measures to keep data safe in the constantly changing threat…
- updated 1 yr ago
- 103
- Compliance
Raster Graphics vs Vector Graphics
The two main types of image graphics are raster and vector. The video and chart below summarizes the differences between each type. Raster Graphics Vector Graphics Image Structure Individual Dots…
- updated 1 yr ago
- 114
- Art Tips & Tricks
Decoration Types - What Should I Use for a Garment?
Once you’ve selected your garments, you’ll need to select a decoration method. There are plenty to choose from, like screen printing, woven labels, patches, embroidery, and heat transfers.…
- updated 1 yr ago
- 105
- Art Tips & Tricks
Swag Platform Referral Program
Have you had a positive experience using Kotis and know a company who would benefit from our Swag Platform? Great! We'll give you $2000 CASH or if the new customer is within your company $1000 in…
- updated 6 mths ago
- 149
- 1
- Online store features
Understanding Our Platform Fee
Overview We’ve built a turnkey solution to managing your branded merchandise; in-house. You can power everything, including external facing retail stores, internal HR,…
- updated 2 mths ago
- 316
- 1
- Quarterly billing
Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity
After signing a program, Kotis provides clients the opportunity to transfer an initial set of pre-existing inventory to our warehouse. Once the program is established,…
- updated 2 mths ago
- 357
- Tips, Tricks & Guides

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All topics

Preparing a Print Ready Document

Screen Printing - Special FX Inks

Stripe Connect

Patagonia & lululemon Approval Process

Single Sign-On

Enabling multi-factor authentication

Tradeshow Guidelines

Custom Packaging Options from Inventory

Program Inventory Order Packaging

API Documentation

Shipping to India - KYC Forms

Decoration Types - When Should We Use Heat Transfers?

Advantages of Bundling

United States Domestic Shipping FAQ

International Shipping FAQ

Cancel or Change the Address on an Order + Order FAQ

Returns FAQ

Why you might need to add pad pieces to your order

Decoration Types - Patches

Kotis Security

Raster Graphics vs Vector Graphics

Decoration Types - What Should I Use for a Garment?

Swag Platform Referral Program

Understanding Our Platform Fee

Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity

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