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Tradeshow Guidelines
We are pleased to offer our services to simplify the process of trade show distribution and returns for your events. Please take a moment to review our process and follow the outlined guidelines.…
- updated 1 mth ago
- 49
- Warehouse & Shipping
Custom Packaging Options from Inventory
Custom packaging on your Inventory Program orders is beneficial because it enhances brand recognition and creates a unique unboxing experience, fostering customer and employee loyalty and positive…
- updated 9 days ago
- 77
- Online store features
Program Inventory Order Packaging
The below outlines the materials & packaging included within your program agreement. If your order or product requires packaging outside of this list, it may require additional fees.…
- 3 mths ago
- 76
- 1
- Warehouse & Shipping
API Documentation
Check inventory #GET https://kwf.kotisdesign.com/api/v1/skus/quantity #set 'Authorization' header to api key #success response { "data": [ { "id": "33315", "type": "skus", "attributes":…
- updated 3 mths ago
- 19
- Integrations
Shipping to India - KYC Forms
"Know Your Customer" (KYC) is a form mandated by the Indian government to help clear items in customs. Every shipment to India must have these forms filled out,…
- 3 mths ago
- 160
- General Order FAQ
Decoration Types - When Should We Use Heat Transfers?
In select scenarios, you may find we've replaced your desired decoration method with a heat transfer. There's a variety of reasons this may occur, but all of them return to getting you the best…
- 3 mths ago
- 39
- 1
- Art Tips & Tricks
Advantages of Bundling
What is Bundling? At Kotis, bundling is the process of combining like items into pack quantities, as opposed to single units of measure. This is especially helpful for smaller items such as stickers,…
- updated 3 mths ago
- 19
- Warehouse & Shipping
United States Domestic Shipping FAQ
How long will my order take to process? Once your order is placed, it will take about 24-48 hours for our warehouse team to pull the item(s) from inventory and prepare for shipping.…
- updated 5 mths ago
- 284
- Track my order
International Shipping FAQ
How long will it take? Your package may take 3-8 weeks depending on where it’s shipping to, customs, and any international conflicts. Why does it take so long?…
- updated 4 mths ago
- 235
- Track my order
Cancel or Change the Address on an Order + Order FAQ
Can I remove an item from my order? If you haven’t received a shipping confirmation email with a tracking number, please fill out the Adjust Order form as soon as possible.…
- updated 3 mths ago
- 219
- Change my order
Returns FAQ
My item was damaged or not what I ordered. Our apologies if you received a damaged or incorrect item! While we package all of our items with the intent of handling the normal wear and tear of transit,…
- 5 mths ago
- 199
- Make a return
Terms and Program Billing - How Invoicing Works
At Kotis there are two areas of service we provide. First, we produce swag items. Second, we offer warehousing and fulfillment services (“Programs”). For billing purposes these invoices are referred…
- updated 2 mths ago
- 73
- Quarterly billing
Why you might need to add pad pieces to your order
While we pride ourselves on the highest quality standards, it’s important to understand the production process will yield the occasional misprint. From designing to selecting the right materials and…
- 6 mths ago
- 21
- Compliance
Decoration Types - Patches
Patches are a great way to decorate many different products. They come in a variety of styles, whether that's embroidered, woven, sublimated, or leather.…
- updated 2 mths ago
- 44
- Art Tips & Tricks
Kotis Security
We know that protecting your data is critical, and as your partner we take our role in that seriously. We maintain a wide array of measures to keep data safe in the constantly changing threat…
- updated 7 mths ago
- 49
- Compliance
Raster Graphics vs Vector Graphics
The two main types of image graphics are raster and vector. The video and chart below summarizes the differences between each type. Raster Graphics Vector Graphics Image Structure Individual Dots…
- updated 8 mths ago
- 69
- Art Tips & Tricks
Decoration Types - What Should I Use for a Garment?
Once you’ve selected your garments, you’ll need to select a decoration method. There are plenty to choose from, like screen printing, woven labels, patches, embroidery, and heat transfers.…
- updated 8 mths ago
- 70
- Art Tips & Tricks
Swag Platform Referral Program (2023)
Have you had a positive experience using Kotis and know a company who would benefit from our Swag Platform? Great! We'll give you $500 CASH for that introduction if they sign an agreement with Kotis!…
- updated 4 mths ago
- 82
- 1
- Online store features
Understanding Our Platform Fee
Overview We’ve built a turnkey solution to managing your branded merchandise; in-house. You can power everything, including external facing retail stores, internal HR,…
- updated 8 mths ago
- 228
- 1
- Quarterly billing
Program Billing FAQ
Q - The sales report does not match the portal sales, why? A - The sales report will show sales for items shipped AND not shipped. The sales reported quarterly is only for the orders that shipped…
- updated 1 yr ago
- 135
- Quarterly billing
Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity
After signing a program, Kotis provides clients the opportunity to transfer an initial set of pre-existing inventory to our warehouse. Once the program is established,…
- updated 1 yr ago
- 272
- Tips, Tricks & Guides
International Shipping 101
International Shipping Best Practices We recommend buffering timelines with international shipments especially with firm need by date orders due to custom delays that can be outside of our control.…
- updated 7 days ago
- 480
- 2
- Warehouse & Shipping
At-A-Glance Portal Types & Comparisons
Kotis portals offer a variety of features to help meet your needs and goals. Additionally, as a Program admin, you will have back-end access to update select features from product listings to order…
- updated 6 mths ago
- 444
- 1
- Getting Started
How the User Groups feature works
The User Groups feature is a way to segment ordering by team, department, geographic location, manager, etc., in order to track usage and spending. This is almost always utilized on employee or…
- updated 1 yr ago
- 259
- 3
- Users, user groups & budgeting
Managing discount codes/gift cards
Videos on How to create and remove discount codes & gift cards are linked below. For information about how discount codes and gift cards work and when to use them,…
- updated 3 mths ago
- 426
- 1
- Admin access

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All topics

Tradeshow Guidelines

Custom Packaging Options from Inventory

Program Inventory Order Packaging

API Documentation

Shipping to India - KYC Forms

Decoration Types - When Should We Use Heat Transfers?

Advantages of Bundling

United States Domestic Shipping FAQ

International Shipping FAQ

Cancel or Change the Address on an Order + Order FAQ

Returns FAQ

Terms and Program Billing - How Invoicing Works

Why you might need to add pad pieces to your order

Decoration Types - Patches

Kotis Security

Raster Graphics vs Vector Graphics

Decoration Types - What Should I Use for a Garment?

Swag Platform Referral Program (2023)

Understanding Our Platform Fee

Program Billing FAQ

Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity

International Shipping 101

At-A-Glance Portal Types & Comparisons

How the User Groups feature works

Managing discount codes/gift cards

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