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International Shipping - Country Guidelines
The purpose of this guide is to give you insight on what you may need, avoid, or run into while shipping internationally. Country Forms Required Restrictions Products Needing Additional Info Common…
- 13 hrs ago
- 3
- Warehouse & Shipping
Understanding Our Platform Fee
Overview We’ve built a turnkey solution to managing your branded merchandise; in-house. You can power everything, including external facing retail stores, internal HR,…
- updated 3 mths ago
- 99
- 1
- Quarterly billing
Program Billing FAQ
Q - The sales report does not match the portal sales, why? A - The sales report will show sales for items shipped AND not shipped. The sales reported quarterly is only for the orders that shipped…
- updated 4 mths ago
- 74
- Quarterly billing
Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity
After signing a program, Kotis provides clients the opportunity to transfer an initial set of pre-existing inventory to our warehouse. Once the program is established,…
- updated 4 mths ago
- 128
- Tips, Tricks & Guides
International Shipping 101
The goal of this guide is to arm you and your team with the knowledge needed to successfully ship orders internationally. If you have specific questions or need to see quotes,…
- 4 mths ago
- 168
- 2
- Warehouse & Shipping
At-A-Glance Portal Comparisons
Kotis portals offer a variety of features to help meet your needs and goals. Additionally, as a Program admin, you will have back-end access to update select features from product listings to order…
- updated 1 mth ago
- 188
- Getting Started
How the User Groups feature works
The User Groups feature is a way to segment ordering by team, department, geographic location, manager, etc., in order to track usage and spending. This is almost always utilized on employee or…
- updated 5 mths ago
- 192
- 2
- Users, user groups & budgeting
Managing discount codes/gift cards
Inventory managers and portal admins have the ability to manage discount codes and gift cards for their portal (if it accepts credit card purchases). This article will walk you through utilizing the…
- updated 3 wk ago
- 311
- 1
- Admin access
How a Redemption Portal Works
Redemption pages are a simple, customizable ordering store that allow your customers or employees to view and select an item with a unique access code. Redemption portals are perfect for giveaways,…
- updated 4 wk ago
- 336
- Getting Started
How to Approve your Kotis Importing Pre-Pro Sample
Kotis’ goal is to make your swag life easier and thrill your people. We want to ensure you’re incredibly happy with your fully custom swag, so we have created the below guide as a way of partnering…
- updated 2 mths ago
- 87
- 1
- Tips, Tricks & Guides
Your Kotis Team: Who does what?
As a Kotis program client, you have a committed team of doers who are focused on making your life easier. Each member of your support team will work in tandem to create and fulfill your branded swag.…
- updated 2 mths ago
- 221
- 1
- Getting Started
Sustainability Glossary & Fabric Chart
Eco-Conscious - a lifestyle word that refers to a business or person that is aware of the impact it has on its surrounding environment. Sustainability - meeting the needs of the present without…
- updated 5 mths ago
- 103
- 3
- Tips, Tricks & Guides
Inventory Donations and/or Recycling Process
Occasionally you may elect to donate a variety of items from your inventory; this is commonly done with outdated logos or designs so room can be made for new gear.…
- updated 11 days ago
- 107
- 1
- Warehouse & Shipping
Privacy Overview: Why we restrict client information (PII)
What is PII Personally Identifiable Information (PII) is anything that can be used to identify an individual. Data points that people often think of as PII include social security numbers and health…
- updated 5 mths ago
- 315
- 1
- Analytics & reporting
Understanding Your Quarterly Report/Invoice
The quarterly report/ invoice provides a snapshot of your program activity and performance, listing any warehouse and shipping charges due. The report is broken down into four main areas:…
- updated 3 mths ago
- 197
- Getting Started
Product Restrictions per Country - Shipping
The following guide is a general idea of what type of products might require additional info or be restricted when shipping to specific countries. Here are the most common items that may require…
- 5 mths ago
- 48
- Warehouse & Shipping
Shipping HAZMAT Items From Your Store
What Are Hazmat Items? While the terms “dangerous good” or “hazardous materials” are often thought of as highly toxic products, it also refers to consumer products used daily by millions of people…
- updated 2 mths ago
- 63
- 1
- Warehouse & Shipping
Pre-Kit vs Shipping from Inventory
Our program customers have the ability to send multiple items to an end user at the click of a button. This guide is an overview on when you should pre-kit items going into inventory vs when you…
- updated 6 mths ago
- 97
- Warehouse & Shipping
Submitting Artwork for Screen Printing
Our Print Minimums When designing for screen printing we have a general set of minimums to follow which allows us provide the best quality print. Small details are subject to fill in on press when…
- updated 7 days ago
- 62
- 1
- Art Tips & Tricks
Embroidery - The Basics
Embroidery is a great option to make a one-of-a-kind product. While we’d like to say anything can be done, there are limits, both in the art you provide,…
- updated 7 days ago
- 419
- Art Tips & Tricks
What Does This Designer Comment Mean?
During our proofing process Designers may reach out and ask questions using terminology you’re unfamiliar with. This topic covers some of our common phrases and what we’re looking for in response.…
- updated 6 mths ago
- 415
- 2
- Art Tips & Tricks
Receiving Damaged Items at the Warehouse
INTRO Ideally, we want to keep product damage from occurring in the first place. Unfortunately, packages do get damaged, and products are broken while in the shipping stream.…
- updated 6 mths ago
- 38
- Warehouse & Shipping
Portal Shipping Options
When setting up a portal, a shipping method needs to be identified. There are factors that need to be considered when deciding which option is best for your company.…
- updated 3 wk ago
- 266
- Warehouse & Shipping
Kotis Importing - Ball Caps / Hats
Here is a quick guide to styles, materials and finishing for ball caps to help ensure the customer gets what they are expecting. Obviously, our website is a huge source of information,…
- updated 3 mths ago
- 92
- 1
- Tips, Tricks & Guides
What reports can I pull?
Overview All Program Admins have access to a variety of helpful reports through the Standard Reports section in their Customer Area. This article will explain each report type and its potential uses…
- updated 3 mths ago
- 373
- Getting Started

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All topics

International Shipping - Country Guidelines

Understanding Our Platform Fee

Program Billing FAQ

Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity

International Shipping 101

At-A-Glance Portal Comparisons

How the User Groups feature works

Managing discount codes/gift cards

How a Redemption Portal Works

How to Approve your Kotis Importing Pre-Pro Sample

Your Kotis Team: Who does what?

Sustainability Glossary & Fabric Chart

Inventory Donations and/or Recycling Process

Privacy Overview: Why we restrict client information (PII)

Understanding Your Quarterly Report/Invoice

Product Restrictions per Country - Shipping

Shipping HAZMAT Items From Your Store

Pre-Kit vs Shipping from Inventory

Submitting Artwork for Screen Printing

Embroidery - The Basics

What Does This Designer Comment Mean?

Receiving Damaged Items at the Warehouse

Portal Shipping Options

Kotis Importing - Ball Caps / Hats

What reports can I pull?

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