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Customizing Your Portal
This article will walk you through the options you have to customize the layout and design of your portals, from our standard offerings to more premium services.…
- 4 days ago
- 20
- Website Customization
Enabling Backorders on your Program
What is a Backorder? A backorder is an order for a product that cannot be filled at the current time due to a lack of available inventory. The item may still be available to purchase but will not…
- 5 days ago
- 4
- Online store features
Warehousing & Fulfillment Standards
SHIPPING Shipping Turnaround 90% of in stock orders will ship within 1 business day of being placed or approved - Next Day Air orders placed/approved by 12pm Local Distribution Center Time (LDCT)…
- 7 days ago
- 51
- Warehouse & Shipping
Understanding your Program Settings page
This article will provide an overview of the fields on your Program Settings page, and what changes you can make. Only Program Admin Owners can access the Program Settings page.…
- 2 wk ago
- 32
- Admin access
Understanding your Incoming Inventory page
This article will provide an overview of your "Incoming Inventory" page and how to use it. Program Admin Owners and Managers can both view and create new "incoming inventory" submissions.…
- 2 wk ago
- 27
- Admin access
Inventory Adjustments Report & Cycle Counts
We believe in providing complete transparency in giving you access to all activity within your inventory program in real time. Because of this, you can run inventory adjustment reports should you…
- 3 wk ago
- 42
- Analytics & reporting
Embroidery Delays - Winter 2021/22
With the holidays upon us, we can say it has been a whirlwind of year. Unfortunately, as we reach the close of 2021 we are still experiencing the effects of the pandemic.…
- 4 wk ago
- 65
- 1
- General Order FAQ
Program Shipping Options
When setting up a portal, a shipping method needs to be identified. There are factors that need to be considered when deciding which option is best for your company.…
- 1 mth ago
- 52
- Warehouse & Shipping
How to do a Mail Merge in Outlook
Mail merges allow you to send the same message to multiple recipients while still dropping in individual data for a more personalized email. GENERAL TIPS Be sure to send from the email you want…
- 2 mths ago
- 32
- Tips, Tricks & Guides
Kotis Importing Guide
Our favorite swag is fully custom swag. Not just a custom screen print, but completely custom, as in built from scratch. As in, this thing didn’t exist until your project came along.…
- 2 mths ago
- 199
- Tips, Tricks & Guides
Portals & Features FAQ
In this article, we'll show some of the most commonly asked questions and/or requested features we receive. If I want to offer my employees or clients a free gift, how should I do that?…
- 3 mths ago
- 56
- Website Customization
New Portal Set-up
Overview: You are ready to set up a new portal for your program. A portal is the store link where your customer, employees, or any other group can go to select or purchase items.…
- 3 mths ago
- 65
- Website Customization
Redemption Pages
Redemption pages are a simple, customizable ordering store that allow your customers, employees or any other group to view and select an item with a unique access code.…
- 3 mths ago
- 100
- Website Customization
Program Admin Account Types & Item Access Groups
This feature has two related parts: Account types - Allows you to grant different levels of access to different admins on your program Access groups - Allows you to internally segment your inventory…
- 3 mths ago
- 135
- Online store features
Using Need By Date on Your Order
Some stores may allow customers or employees to enter a Need By Date at checkout, the below are a few details that you should keep in mind while using this field.…
- 3 mths ago
- 17
- Online store features
Who are Kotis Designs Preferred Carriers?
Kotis works with many shipping carriers, across the world. To provide our clients with the best prices and services we have selected a few “preferred” carriers.…
- 3 mths ago
- 35
- Warehouse & Shipping
Having Trouble Finalizing Orders?
MY ADDRESS INFORMATION HAS ALL GREEN CHECKS BUT I CAN'T PROCEED? If you see something similar to the screenshot below but don't see the "Submit" button - or you are able to see and click the…
- 3 mths ago
- 25
- General Order FAQ
What reports can I pull?
Overview All Program Admins have access to a variety of helpful reports through the Standard Reports section in their Customer Area. This article will explain each report type and its potential uses…
- 3 mths ago
- 80
- Admin access
Redemption Portal FAQ
Here are the most common questions about redemption portal orders. If you still have trouble with your redemption portal order, please contact our customer service team directly at…
- 3 mths ago
- 53
- General Order FAQ
How can I place orders for multiple people at one time?
If you want to place multiple orders for multiple people at one time, you can send a CSV file and we will upload the orders for you. This will be ideal if you have 20+ orders to enter.…
- 3 mths ago
- 36
- Admin access
How to place orders via Inventory Management
As a Program Admin, the quickest way to place an order is by entering the order in “Inventory Management”. This page will show you in real time the inventory levels you have at our warehouse.…
- 3 mths ago
- 263
- Admin access
iBuy FAQs
Getting Started What is an iBuy? iBuy is an online platform that makes group buying easy. We’ll set up a site with the items you want, and you send the site out to your people.…
- 3 mths ago
- 141
- 1
- Tips, Tricks & Guides
New Client Guide - Kotis Workflow
Hi there and welcome to Kotis! The following guide outlines the Kotis way - our process behind making amazing swag. Our Promise We’re the brand behind your brand – a team of designers, developers,…
- 4 mths ago
- 62
- Tips, Tricks & Guides
How the the budget feature works
User Groups can be set up to segment ordering between different teams, departments, geographic locations, managers, etc to track spending. A budget can be set to a specific user group to ensure…
- 4 mths ago
- 50
- Users, locations & budgeting
How the User Groups feature works
The User Groups feature is a way to segment ordering by team, department, geographic location, manager, etc., in order to track usage and spending. This is almost always utilized on employee or…
- 4 mths ago
- 71
- 1
- Users, locations & budgeting

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All topics

Customizing Your Portal

Enabling Backorders on your Program

Warehousing & Fulfillment Standards

Understanding your Program Settings page

Understanding your Incoming Inventory page

Inventory Adjustments Report & Cycle Counts

Embroidery Delays - Winter 2021/22

Program Shipping Options

How to do a Mail Merge in Outlook

Kotis Importing Guide

Portals & Features FAQ

New Portal Set-up

Redemption Pages

Program Admin Account Types & Item Access Groups

Using Need By Date on Your Order

Who are Kotis Designs Preferred Carriers?

Having Trouble Finalizing Orders?

What reports can I pull?

Redemption Portal FAQ

How can I place orders for multiple people at one time?

How to place orders via Inventory Management

iBuy FAQs

New Client Guide - Kotis Workflow

How the the budget feature works

How the User Groups feature works

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