All topics

Managing discount codes/gift cards
Inventory managers and portal admins have the ability to manage discount codes and gift cards for their portal (if it accepts credit card purchases). This article will walk you through utilizing the…
- yesterday
- 133
- Admin access
Kotis Importing Guide
Our favorite swag is fully custom swag. Not just a custom screen print, but completely custom, as in built from scratch. As in, this thing didn’t exist until your project came along.…
- 6 days ago
- 68
- Tips, Tricks & Guides
Online Store Policies
Kotis Design is the official merchandise provider and it hosts and manages the Store. Kotis is a branded merchandise provider which also creates online store solutions for many different industries.…
- 4 wk ago
- 35
- General Order FAQ
Privacy Overview: Why we restrict client information (PII)
What is PII Personal Identifiable Info (PII) is anything that can be used to identify an individual. Obvious data points include social security numbers and credit cards.…
- 1 mth ago
- 94
- Analytics & reporting
What Does This Designer Comment Mean?
During our proofing process Designers may reach out and ask questions using terminology you’re unfamiliar with. This topic covers some of our common phrases and what we’re looking for in response.…
- 1 mth ago
- 143
- 2
- Tips, Tricks & Guides
How do I switch out an item on my order?
Email our Client Programs & Services Team with your order number and the items you would like to switch; please note that we are only able to make this adjustment if the items are the exact same…
- 1 mth ago
- 14
- Change my order
How do I add another item to my order?
We are unfortunately unable to add additional quantities/items to orders that have been submitted. Please contact our Customer & Program Services Team if you would like us to cancel/refund your…
- 1 mth ago
- 19
- Change my order
How the online store approval process works
Requiring order approvals is a great way to monitor merchandise spend and have transparency on what employees are ordering. Order approvals can be set up based on a dollar amount threshold – for…
- 1 mth ago
- 58
- Users, locations & budgeting
How to access reporting
It is quick and easy to access reporting. Once you are logged into MyKotis , you'll select PROGRAM in the upper navigation bar. From here you will select "Standard Reports".…
- 1 mth ago
- 82
- Analytics & reporting
Using order approvals to monitor spending
Requiring order approvals is a great way to monitor merchandise spend and have transparency on what employees are ordering. Order approvals can be set up based on a dollar amount threshold – for…
- 1 mth ago
- 31
- Online store features
Admin email alerts & email customization
We can designate certain emails are sent to contacts in your organization that want more visibility on varying aspects of ordering. We also have the ability to add a custom thank you message on your…
- 1 mth ago
- 45
- Admin access
Sustainability Glossary & Fabric Chart
Eco-Conscious - a lifestyle word that is refers to a business or person that is aware of the impact it has on its surround environment. Sustainability - meeting the needs of the present without…
- 2 mths ago
- 44
- 1
- Tips, Tricks & Guides
Questions about the 2021 Inventory Sales Tax Changes
Q: What is the implication regarding insurance on product in the event there is Warehouse damage and product loss? A: Kotis will maintain property insurance to include business personal property of…
- 2 mths ago
- 57
- Quarterly billing
Utah Sales Tax Exemption Information
1) If you believe your purchases are tax exempt, you must provide Kotis with Utah's form TC-721: If you are registered in Utah: https://tax.utah.gov/forms/current/tc-721.…
- 3 mths ago
- 65
- Quarterly billing
Sales Tax Billing
Sales tax rules are regulated by individual state laws and is usually based on the final destination of the delivered goods. If Kotis produces items and immediately ships them to you,…
- 3 mths ago
- 77
- Quarterly billing
Delivery Guidelines for Sending Products to our Warehouse
Our goal is to move your inventory through our Distribution Centers (DC) quick & accurately to allow items to be available for shipping quicker and reaching customers sooner.…
- 3 mths ago
- 160
- Warehouse & Shipping
Domestic & International Shipment Policies
Domestic Shipments Orders shipping on Kotis accts will ship via UPS, FedEx or USPS based on the best option for that order Orders with requested in-hands date will be shipped via guaranteed service…
- 3 mths ago
- 50
- Warehouse & Shipping
Program admin account types & item access groups
Overview This feature has two related parts: 1. Account types - allows you to grant different levels of access to different admins on your program 2. Access groups - allows you to internally segment…
- 4 mths ago
- 75
- Online store features
International Shipping Procedure
The following document outlines the following: International shipping services Kotis provides Client vs Kotis Responsibilities Issue Resolution when deliveries are delayed, lost or rejected
- 4 mths ago
- 90
- Warehouse & Shipping
Ohio Sales Tax Exemption Information
If you believe your purchases are tax exempt, you must provide Kotis with this form . If you are claiming a resale exemption, you generally must either: Register for an Ohio Sales Tax Account,…
- 4 mths ago
- 50
- Quarterly billing
Ohio Sales Tax Exemption Information
1) If you believe your purchases are tax exempt, you must provide Kotis with this form . If you are claiming a resale exemption, you generally must either: Register for an Ohio Sales Tax Account,…
- 4 mths ago
- 5
- Links
Utah Sales Tax Exemption Information
1) If you believe your purchases are tax exempt, you must provide Kotis with one of these forms: If you are registered in Utah: https://tax.utah.gov/forms/current/tc-721.…
- 4 mths ago
- 7
- Links
Editing your portal - What you can edit
As an admin, you have the ability to edit how your portal looks and functions by changing a number of different settings on your product listings. This article will explain the features on the…
- 5 mths ago
- 114
- Admin access
Editing your portal - how to make changes
As a portal admin, you have access to a number of self-serve tools to manage your portal. Some of these options change based on whether your portal does or does not accept credit card purchases.…
- 5 mths ago
- 117
- Admin access
Access code portal protection feature
This feature allows a portal to be protected by a single access code/password. Anyone who attempts to access the portal will be required to enter the access code before they can view it.…
- 5 mths ago
- 80
- Online store features

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All topics

Managing discount codes/gift cards

Kotis Importing Guide

Online Store Policies

Privacy Overview: Why we restrict client information (PII)

What Does This Designer Comment Mean?

How do I switch out an item on my order?

How do I add another item to my order?

How the online store approval process works

How to access reporting

Using order approvals to monitor spending

Admin email alerts & email customization

Sustainability Glossary & Fabric Chart

Questions about the 2021 Inventory Sales Tax Changes

Utah Sales Tax Exemption Information

Sales Tax Billing

Delivery Guidelines for Sending Products to our Warehouse

Domestic & International Shipment Policies

Program admin account types & item access groups

International Shipping Procedure

Ohio Sales Tax Exemption Information

Ohio Sales Tax Exemption Information

Utah Sales Tax Exemption Information

Editing your portal - What you can edit

Editing your portal - how to make changes

Access code portal protection feature

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