Knowledge Base
How to enable Javascript
We’re here to help
Search Support
Home
My Online Program
Warehouse & Shipping
All topics
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
Filter
Newest
Active
Tags
International Shipping 101
Ensuring successful international shipping requires attention to detail, especially in providing the correct paperwork for customs clearance. Here are essential steps to help guarantee your package…
updated
2 wk ago
806
2
Warehouse & Shipping
Tradeshow Guidelines
We are pleased to offer our services to simplify the process of trade show distribution and returns for your events. Please take a moment to review our process and follow the outlined guidelines.…
updated
8 mths ago
105
Warehouse & Shipping
Custom packaging options from inventory
Custom packaging on your Inventory Program orders enhances brand recognition and creates unique unboxing experiences, fostering customer and employee loyalty and positive word-of-mouth marketing.…
updated
2 wk ago
207
Warehouse & Shipping
Program Inventory Order Packaging
The below outlines the materials & packaging included within your program agreement. If your order or product requires packaging outside of this list, it may require additional fees.…
1 yr ago
234
1
Warehouse & Shipping
Advantages of Bundling
What is Bundling? At Kotis, bundling is the process of combining like items into pack quantities, as opposed to single units of measure. This is especially helpful for smaller items such as stickers,…
updated
1 yr ago
33
Warehouse & Shipping
Product Restrictions per Country - Shipping
Below is a list of Required Forms and information for specific countries: Country Forms Required General Suggestions India KYC (in advance for all shipments) - PIMS (if shipping paper) - If going to…
updated
2 wk ago
231
Warehouse & Shipping
Shipping HAZMAT Items from your portals
What Are Hazmat Items? While the terms “dangerous good” or “hazardous materials” are often thought of as highly toxic products, it also refers to consumer products used daily by millions of people…
updated
2 wk ago
214
1
Warehouse & Shipping
Receiving Damaged Items at the Warehouse
INTRO Ideally, we want to keep product damage from occurring in the first place. Unfortunately, packages do get damaged, and products are broken while in the shipping stream.…
updated
2 yrs ago
502
Warehouse & Shipping
Warehouse Packing Guidelines
Kotis strives to package your shipments with care so your orders arrive in full and presentable. To do so, the following packing guidelines are distributed to our packing and fulfillment teams,…
updated
2 yrs ago
239
1
Warehouse & Shipping
Pre-Kit vs Shipping from Inventory
Our program customers have the ability to send multiple items to an end user at the click of a button. This guide is an overview on when you should pre-kit items going into inventory vs when you…
updated
1 yr ago
172
Warehouse & Shipping
Inventory Donations and/or Recycling Process
Occasionally you may elect to donate a variety of items from your inventory; this is commonly done with outdated logos or designs so room can be made for new gear.…
updated
9 mths ago
291
1
Warehouse & Shipping
Warehousing, Fulfillment, and Delivery Standards
FULFILLMENT Shipping Turnaround 90% of in stock standard orders will ship within 1 business day of being placed or approved. See below for standard order size.…
updated
2 wk ago
1,785
2
Warehouse & Shipping
Portal Shipping Options
When setting up a portal, a shipping method needs to be identified. There are factors that need to be considered when deciding which option is best for your company.…
updated
2 wk ago
471
Warehouse & Shipping
Kotis Warehouse Barcode Policy
Accuracy in inventory counts and speed of shipping is paramount to us, we’ll dive into why barcoding largely would not benefit our clients. Why is Kotis different than a traditional warehouse…
updated
3 yrs ago
69
Warehouse & Shipping
Delivery Requirements for Shipping Products to Kotis
Inventory Exclusivity Provision Before sending products to Kotis warehouses, please note the Inventory Exclusivity provision in our contract. You must allow Kotis to bid on all items sent to our…
updated
3 wk ago
2,790
Warehouse & Shipping
Home
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
View all topics
Tags