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International Shipping 101 - setting up shipments to clear customs
International Shipping Best Practices Recipient must use a local contact phone # and email address on order page. If requested, respond back to the carrier quickly to avoid delivery delay or…
updated
15 hrs ago
562
2
Warehouse & Shipping
Tradeshow Guidelines
We are pleased to offer our services to simplify the process of trade show distribution and returns for your events. Please take a moment to review our process and follow the outlined guidelines.…
updated
1 mth ago
81
Warehouse & Shipping
Program Inventory Order Packaging
The below outlines the materials & packaging included within your program agreement. If your order or product requires packaging outside of this list, it may require additional fees.…
8 mths ago
166
1
Warehouse & Shipping
Advantages of Bundling
What is Bundling? At Kotis, bundling is the process of combining like items into pack quantities, as opposed to single units of measure. This is especially helpful for smaller items such as stickers,…
updated
8 mths ago
24
Warehouse & Shipping
Inventory Donations and/or Recycling Process
Occasionally you may elect to donate a variety of items from your inventory; this is commonly done with outdated logos or designs so room can be made for new gear.…
updated
2 mths ago
245
1
Warehouse & Shipping
Product Restrictions per Country - Shipping
The following guide is a general idea of what type of products might require additional info or be restricted when shipping to specific countries. Here are the most common items that may require…
updated
10 mths ago
134
Warehouse & Shipping
Shipping HAZMAT Items From Your Store
What Are Hazmat Items? While the terms “dangerous good” or “hazardous materials” are often thought of as highly toxic products, it also refers to consumer products used daily by millions of people…
updated
2 mths ago
172
1
Warehouse & Shipping
Pre-Kit vs Shipping from Inventory
Our program customers have the ability to send multiple items to an end user at the click of a button. This guide is an overview on when you should pre-kit items going into inventory vs when you…
updated
10 mths ago
159
Warehouse & Shipping
Receiving Damaged Items at the Warehouse
INTRO Ideally, we want to keep product damage from occurring in the first place. Unfortunately, packages do get damaged, and products are broken while in the shipping stream.…
updated
1 yr ago
337
Warehouse & Shipping
Portal Shipping Options
When setting up a portal, a shipping method needs to be identified. There are factors that need to be considered when deciding which option is best for your company.…
updated
5 mths ago
384
Warehouse & Shipping
Delivery Requirements for Shipping Products to Kotis
Before shipping product to Kotis warehouses, please be aware of the Inventory Exclusivity provision in our Agreement. You are required to give Kotis an opportunity to bid on all items coming to our…
updated
4 wk ago
2221
Warehouse & Shipping
Shipping Issues Policy
The overwhelming majority of shipments sent via major carriers like UPS, USPS and FedEx arrive intact and on time. However, shipping issues cannot be avoided and are the unfortunate reality when…
updated
1 yr ago
123
Warehouse & Shipping
Warehousing & Fulfillment Standards
SHIPPING Shipping Turnaround 90% of in stock standard orders will ship within 1 business day of being placed or approved. See below for standard order size.…
updated
5 mths ago
1401
2
Warehouse & Shipping
Warehouse Packing Guidelines
Kotis strives to package your shipments with care so your orders arrive in full and presentable. To do so, the following packing guidelines are distributed to our packing and fulfillment teams,…
updated
1 yr ago
175
1
Warehouse & Shipping
Domestic & International Shipment Policies
Domestic Shipments Orders shipping on Kotis accts will ship via UPS, FedEx or USPS based on the best option for that order Orders with requested in-hands date will be shipped via guaranteed service…
updated
5 mths ago
306
Warehouse & Shipping
Program Service Policy
In 2023, Kotis' Program Services Team was awarded Front's Game Changer Award. This award is given to the top 100 users with the highest overall CSAT score (out of over 8,500 users). See here for more.…
updated
3 mths ago
187
Warehouse & Shipping
Who are Kotis Designs Preferred Carriers?
Kotis works with many shipping carriers, across the world. To provide our clients with the best prices and services we have selected a few “preferred” carriers.…
updated
2 yrs ago
99
Warehouse & Shipping
Kotis Warehouse Barcode Policy
Accuracy in inventory counts and speed of shipping is paramount to us, we’ll dive into why barcoding largely would not benefit our clients. Why is Kotis different than a traditional warehouse…
updated
2 yrs ago
51
Warehouse & Shipping
International Shipping Procedure
The following document outlines the following: International shipping services Kotis provides Client vs Kotis Responsibilities Issue Resolution when deliveries are delayed, lost or rejected
updated
3 yrs ago
283
1
Warehouse & Shipping
Home
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
View all topics
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