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Single Sign-On
General Information & Benefits Single Sign-On (SSO) is a method for authenticating and authorizing employees to log in to your Kotis program using your company's existing identity provider.…
12 hrs ago
7
Integrations
Enabling multi-factor authentication
Summary Turning on multi-factor authentication (MFA) adds an extra layer of security to your Kotis login by linking your account with an authentication app/provider of your choice.…
2 mths ago
24
Integrations
Tradeshow Guidelines
We are pleased to offer our services to simplify the process of trade show distribution and returns for your events. Please take a moment to review our process and follow the outlined guidelines.…
updated
12 days ago
77
Warehouse & Shipping
Custom Packaging Options from Inventory
Custom packaging on your Inventory Program orders is beneficial because it enhances brand recognition and creates a unique unboxing experience, fostering customer and employee loyalty and positive…
updated
4 mths ago
113
Online store features
Program Inventory Order Packaging
The below outlines the materials & packaging included within your program agreement. If your order or product requires packaging outside of this list, it may require additional fees.…
7 mths ago
148
1
Warehouse & Shipping
API Documentation
Check inventory #GET https://kwf.kotisdesign.com/api/v1/skus/quantity #set 'Authorization' header to api key #success response { "data": [ { "id": "33315", "type": "skus", "attributes":…
updated
7 mths ago
40
Integrations
Shipping to India - KYC Forms
"Know Your Customer" (KYC) is a form mandated by the Indian government to help clear items in customs. Every shipment to India must have these forms filled out,…
7 mths ago
525
General Order FAQ
Decoration Types - When Should We Use Heat Transfers?
In select scenarios, you may find we've replaced your desired decoration method with a heat transfer. There's a variety of reasons this may occur, but all of them return to getting you the best…
updated
1 mth ago
50
1
Art Tips & Tricks
Advantages of Bundling
What is Bundling? At Kotis, bundling is the process of combining like items into pack quantities, as opposed to single units of measure. This is especially helpful for smaller items such as stickers,…
updated
7 mths ago
24
Warehouse & Shipping
United States Domestic Shipping FAQ
How long will my order take to process? Once your order is placed, it will take about 24-48 hours for our warehouse team to pull the item(s) from inventory and prepare for shipping.…
updated
2 mths ago
607
Track my order
International Shipping FAQ
How long will it take? Your package may take 3-8 weeks depending on where it’s shipping to, customs, and any international conflicts. Why does it take so long?…
updated
8 mths ago
387
Track my order
Cancel or Change the Address on an Order + Order FAQ
Can I remove an item from my order? If you haven’t received a shipping confirmation email with a tracking number, please fill out the Adjust Order form as soon as possible.…
updated
8 days ago
393
Change my order
Returns FAQ
My item was damaged or not what I ordered. Our apologies if you received a damaged or incorrect item! While we package all of our items with the intent of handling the normal wear and tear of transit,…
9 mths ago
359
Make a return
Why you might need to add pad pieces to your order
While we pride ourselves on the highest quality standards, it’s important to understand the production process will yield the occasional misprint. From designing to selecting the right materials and…
10 mths ago
27
Compliance
Decoration Types - Patches
Patches are a great way to decorate many different products. They come in a variety of styles, whether that's embroidered, woven, sublimated, or leather.…
updated
1 mth ago
68
Art Tips & Tricks
Kotis Security
We know that protecting your data is critical, and as your partner we take our role in that seriously. We maintain a wide array of measures to keep data safe in the constantly changing threat…
updated
11 mths ago
74
Compliance
Raster Graphics vs Vector Graphics
The two main types of image graphics are raster and vector. The video and chart below summarizes the differences between each type. Raster Graphics Vector Graphics Image Structure Individual Dots…
updated
11 mths ago
84
Art Tips & Tricks
Decoration Types - What Should I Use for a Garment?
Once you’ve selected your garments, you’ll need to select a decoration method. There are plenty to choose from, like screen printing, woven labels, patches, embroidery, and heat transfers.…
updated
11 mths ago
89
Art Tips & Tricks
Swag Platform Referral Program
Have you had a positive experience using Kotis and know a company who would benefit from our Swag Platform? Great! We'll give you $2000 CASH or if the new customer is within your company $1000 in…
updated
2 wk ago
119
1
Online store features
Understanding Our Platform Fee
Overview We’ve built a turnkey solution to managing your branded merchandise; in-house. You can power everything, including external facing retail stores, internal HR,…
updated
1 yr ago
256
1
Quarterly billing
Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity
After signing a program, Kotis provides clients the opportunity to transfer an initial set of pre-existing inventory to our warehouse. Once the program is established,…
updated
1 yr ago
302
Tips, Tricks & Guides
International Shipping 101
International Shipping Best Practices We recommend buffering timelines with international shipments especially with firm need by date orders due to custom delays that can be outside of our control.…
updated
1 mth ago
541
2
Warehouse & Shipping
At-A-Glance Portal Types & Comparisons
Kotis portals offer a variety of features to help meet your needs and goals. Additionally, as a Program admin, you will have back-end access to update select features from product listings to order…
updated
10 mths ago
582
1
Getting Started
Product Restrictions per Country - Shipping
The following guide is a general idea of what type of products might require additional info or be restricted when shipping to specific countries. Here are the most common items that may require…
updated
9 mths ago
130
Warehouse & Shipping
Shipping HAZMAT Items From Your Store
What Are Hazmat Items? While the terms “dangerous good” or “hazardous materials” are often thought of as highly toxic products, it also refers to consumer products used daily by millions of people…
updated
1 mth ago
167
1
Warehouse & Shipping
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Updates & Features
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