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Delivery Requirements for Shipping Products to Kotis
Before sending products to Kotis warehouses, please note the Inventory Exclusivity provision in our contract. You must allow Kotis to bid on all items sent to our warehouse.…
updated
yesterday
2636
Warehouse & Shipping
Shipping to India - KYC Forms
"Know Your Customer" (KYC) is a form mandated by the Indian government to help clear items in customs. Every shipment to India must have these forms filled out,…
1 yr ago
1839
General Order FAQ
How to place orders via Inventory Management
As a Program Admin, the quickest way to place an order is by entering the order in “Inventory Management”. Benefits Receipt of order confirmation upon submitting your order.…
updated
6 mths ago
1709
Admin access
Warehousing & Fulfillment Standards
SHIPPING Shipping Turnaround 90% of in stock standard orders will ship within 1 business day of being placed or approved. See below for standard order size.…
updated
10 mths ago
1669
2
Warehouse & Shipping
What does the “general decline” error mean?
The "general decline of card" error can show up for a number of reasons, with the most common reasons being: Address, zip, or postal code mismatch Invalid CVV or expiration date Transaction timing…
updated
1 yr ago
1603
General Order FAQ
How do I expedite shipping/delivery?
Economy Shipping If the only available shipping method during checkout is "Economy" this means that expedited shipping is not available from this store.…
updated
1 yr ago
1555
Track my order
Program Admin Training 101
The following guide is 101 training for Program Admins: Login to your MyKotis page and select Program User ID: email Password: Click "forgot password" to create your own, unique password.…
updated
6 mths ago
1098
3
Getting Started
New Portal Set-up
Overview A portal is the store link where your customers, employees, or any other group can go to select or purchase items. When you are ready to set up a new portal for your program,…
updated
1 yr ago
1051
Getting Started
How a Redemption Portal Works
How Redemption Portals Work Make merch: Work with your Creative Project Manager on what item(s) you want to offer. Customize your portal: How do you want your storefront customized?…
updated
6 mths ago
946
Getting Started
Customizing Your Portal
This article will walk you through the options you have to customize the layout and design of your portals, from our standard offerings to more premium services.…
updated
1 yr ago
928
2
Website Customization
Using MyKotis
Your MyKotis page is the hub of all activity. You'll use this page to access all of the work you do with Kotis, using the upper navigation bar to do the following.…
updated
6 mths ago
921
1
Getting Started
United States Domestic Shipping FAQ
How long will my order take to process? Once your order is placed, it will take about 24-48 hours for our warehouse team to pull the item(s) from inventory and prepare for shipping.…
updated
8 mths ago
834
Track my order
What reports can I pull?
Overview All Program Admins have access to a variety of helpful reports through the Standard Reports section in their Customer Area. Videos for Inventory Report and Listing Details below:…
updated
6 mths ago
819
1
Getting Started
Credit Application & ACH Payment
If you are interested in setting up credit terms with Kotis, please fill out the attached credit application and send to accounting@kotisdesign.com and/or your customer success manager.…
updated
9 days ago
723
1
Tips, Tricks & Guides
New Client Guide - Kotis Workflow
Hi there and welcome to Kotis! The following guide outlines the Kotis way - our process behind making amazing swag. Our Promise We’re the brand behind your brand – a team of designers, developers,…
updated
5 mths ago
713
2
Tips, Tricks & Guides
Embroidery - The Basics
Embroidery is a great option to make a one-of-a-kind product. While we’d like to say anything can be done, there are limits, both in the art you provide, and the products you can select from.…
updated
8 mths ago
689
Art Tips & Tricks
At-A-Glance Portal Types & Comparisons
Kotis portals offer a variety of features to help meet your needs and goals. Additionally, as a Program admin, you will have back-end access to update select features from product listings to order…
updated
1 yr ago
675
1
Getting Started
Editing your portal - What you can edit
As an admin, you have the ability to edit how your portal looks and functions by changing a number of different settings on your product listings. This article will explain the features on the…
updated
6 mths ago
674
Admin access
International Shipping 101 - setting up shipments to clear customs
International Shipping Best Practices Recipient must use a local contact phone # and email address on order page. If requested, respond back to the carrier quickly to avoid delivery delay or…
updated
4 mths ago
640
2
Warehouse & Shipping
Gift Cards and Discount Codes
On credit card portals, we can create gift cards and discount codes. While there are functional differences between these features, both can be used as an incentive for purchasing or to reward…
updated
6 mths ago
631
Online store features
Editing Your Portal - How to Make Changes
Editing Access Per Portal On all portals - edit product listings and add/remove users. On non-credit card portals only - view and approve or reject all orders currently pending approval (if your…
updated
6 mths ago
582
Getting Started
What Does This Designer Comment Mean?
During our proofing process Designers may reach out and ask questions using terminology you’re unfamiliar with. This topic covers some of our common phrases and what we’re looking for in response.…
updated
6 mths ago
569
2
Art Tips & Tricks
Your Kotis Team: Who does what?
As a Kotis program client, you have a committed team of doers who are focused on making your life easier. Each member of your support team will work in tandem to create and fulfill your branded swag.…
updated
7 mths ago
563
2
Getting Started
Cancel or Change the Address on an Order + Order FAQ
Can I remove an item from my order? If you haven’t received a shipping confirmation email with a tracking number, please fill out the Adjust Order form as soon as possible.…
updated
6 mths ago
545
Change my order
International Shipping FAQ
How long will it take? Your package may take 3-8 weeks depending on where it’s shipping to, customs, and any international conflicts. Why does it take so long?…
updated
1 yr ago
544
Track my order
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