Platform
Solutions
Swag
Resources
Company
Login
Get Started
How to enable Javascript
We’re here to help
Search Support
Home
Add new
All topics
All topics
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
Filter
Active
Newest
Most views
Most likes
Most replies
Most views
Tags
Sales & Shipment Reports
These two reports have the most data points out of all the reports you have access to pull. Sales Report This is a detailed report of all orders placed across your inventory set.…
updated
1 mth ago
238
1
Analytics & reporting
How the the budget feature works
User Groups can be set up to segment ordering between different teams, departments, geographic locations, managers, etc to track spending. A budget can be set to a specific user group to ensure…
updated
2 yrs ago
221
1
Users, user groups & budgeting
What info do you need to start a custom project?
We are always excited to help you get a new project started! These details are particularly helpful for our team to get the ball rolling on creating amazing swag:…
updated
2 mths ago
217
1
Tips, Tricks & Guides
Access Code Portal Protection Feature
This feature allows a portal to be protected by a single access code/password. Anyone who attempts to access the portal will be required to enter the access code before they can view it.…
updated
1 yr ago
217
Online store features
How the online store approval process works
Requiring order approvals is a great way to monitor merchandise spend and have transparency on what employees are ordering. DESIGNATING AN APPROVER If a portal has multiple locations set up,…
updated
8 mths ago
216
Users, user groups & budgeting
What should I do if I am unable to log into my account?
You can reset your password by plugging in your pre-authorized email address here! Please note that you will only want to submit a single reset request;…
updated
1 yr ago
211
Users, user groups & budgeting
Create Incoming Inventory Requests (IIR)
Incoming inventory requests (IIR) notify the warehouse that a program has items arriving, and where to check them into your inventory. Important note: We only support IIR's for current SKUs in your…
updated
1 mth ago
210
Admin access
Program Service Policy
In 2023, Kotis' Program Services Team was awarded Front's Game Changer Award. This award is given to the top 100 users with the highest overall CSAT score (out of over 8,500 users). See here for more.…
updated
3 mths ago
190
Warehouse & Shipping
Sustainability Glossary & Fabric Chart
Eco-Conscious - a lifestyle word that refers to a business or person that is aware of the impact it has on its surrounding environment. Sustainability - meeting the needs of the present without…
updated
1 yr ago
187
4
Tips, Tricks & Guides
How to Approve your Kotis Importing Pre-Pro Sample
Kotis’ goal is to make your swag life easier and thrill your people. We want to ensure you’re incredibly happy with your fully custom swag, so we've created the guide below as a way of partnering…
updated
2 mths ago
185
1
Tips, Tricks & Guides
Shipping Charges Report
This report is an aggregate of all shipping charges you are billed. When you receive a quarterly report, the shipping amount charged will match up to the sum of costs from this report for the…
updated
3 yrs ago
181
1
Analytics & reporting
Kotis Importing - Ball Caps / Hats
Here is a quick guide to styles, materials and finishing for ball caps to help ensure the customer gets what they are expecting. Obviously, our website is a huge source of information,…
updated
1 yr ago
180
1
Tips, Tricks & Guides
Shipping HAZMAT Items From Your Store
What Are Hazmat Items? While the terms “dangerous good” or “hazardous materials” are often thought of as highly toxic products, it also refers to consumer products used daily by millions of people…
updated
2 mths ago
177
1
Warehouse & Shipping
Warehouse Packing Guidelines
Kotis strives to package your shipments with care so your orders arrive in full and presentable. To do so, the following packing guidelines are distributed to our packing and fulfillment teams,…
updated
1 yr ago
176
1
Warehouse & Shipping
Having Trouble Finalizing Orders?
My Address Information Has All Green Checks But I Can't Proceed? If you see something similar to the screenshot below but don't see the "Submit" button - or you are able to see and click the "Submit"…
updated
10 mths ago
175
General Order FAQ
Program Inventory Order Packaging
The below outlines the materials & packaging included within your program agreement. If your order or product requires packaging outside of this list, it may require additional fees.…
8 mths ago
168
1
Warehouse & Shipping
Pre-Kit vs Shipping from Inventory
Our program customers have the ability to send multiple items to an end user at the click of a button. This guide is an overview on when you should pre-kit items going into inventory vs when you…
updated
10 mths ago
159
Warehouse & Shipping
How is tax collected for domestic & international orders?
Domestic Orders Tax will be charged upon checkout for all orders. We are not able to waive or refund sales tax on online store purchases, even if they will be shipped to a nonprofit or to be sold…
updated
10 mths ago
155
General Order FAQ
Submitting Artwork for Screen Printing
Our Print Minimums When designing for screen printing we have a general set of minimums to follow which allows us provide the best quality print. Small details are subject to fill in on press when…
updated
9 mths ago
149
1
Art Tips & Tricks
What are your minimums for printing?
Each item we sell will have an order minimum quantity required to produce a full order. While it varies on an individual product basis, here is a general estimate on order minimum quantities as well…
updated
2 mths ago
147
Tips, Tricks & Guides
Product Restrictions per Country - Shipping
The following guide is a general idea of what type of products might require additional info or be restricted when shipping to specific countries. Here are the most common items that may require…
updated
11 mths ago
137
Warehouse & Shipping
Swag Platform Referral Program
Have you had a positive experience using Kotis and know a company who would benefit from our Swag Platform? Great! We'll give you $2000 CASH or if the new customer is within your company $1000 in…
updated
1 mth ago
128
1
Online store features
Admin email alerts & email customization
We can designate certain emails are sent to contacts in your organization who want more visibility on varying aspects of ordering. We also have the ability to add a custom thank you message on your…
updated
2 mths ago
127
Getting Started
Shipping Issues Policy
The overwhelming majority of shipments sent via major carriers like UPS, USPS and FedEx arrive intact and on time. However, shipping issues cannot be avoided and are the unfortunate reality when…
updated
1 yr ago
124
Warehouse & Shipping
Custom Packaging Options from Inventory
Custom packaging on your Inventory Program orders is beneficial because it enhances brand recognition and creates a unique unboxing experience, fostering customer and employee loyalty and positive…
updated
5 mths ago
122
Online store features
1
2
3
4
5
Next
Add new
Categories
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
View all topics
Tags
Recent activity
Home
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
View all topics
Tags