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Program Portal Backorder FAQ
What is a Backorder? A backorder is an order for a product that cannot be filled at the current time due to a lack of available inventory. The item may still be available to purchase but will not…
updated
8 mths ago
117
Online store features
Utah Sales Tax Exemption Information
1) If you believe your purchases are tax exempt, you must provide Kotis with Utah's form TC-721: If you are registered in Utah: https://tax.utah.gov/forms/current/tc-721.…
updated
3 yrs ago
115
Quarterly billing
Inventory Adjustments Report & Cycle Counts
We believe in providing complete transparency in giving you access to all activity within your inventory program in real time. Because of this, you can run inventory adjustment reports should you…
updated
2 yrs ago
112
Analytics & reporting
Using Need By Date on Your Order
Some stores may allow customers or employees to enter a Need By Date at checkout, the below are a few details that you should keep in mind while using this field.…
updated
2 yrs ago
106
Online store features
Prop 65
What Is Proposition 65 The Safe Drinking Water and Toxic Enforcement Act of 1986 (also known as Proposition 65 or Prop 65) was an initiative approved by California Voters to address the growing…
updated
1 yr ago
103
Compliance
Who are Kotis Designs Preferred Carriers?
Kotis works with many shipping carriers, across the world. To provide our clients with the best prices and services we have selected a few “preferred” carriers.…
updated
2 yrs ago
99
Warehouse & Shipping
Ohio Sales Tax Exemption Information
If you believe your purchases are tax exempt, you must provide Kotis with this form. If you are claiming a resale exemption, you generally must either: Register for an Ohio Sales Tax Account,…
3 yrs ago
98
Quarterly billing
What payment methods do you accept?
Online Store Orders We accept all major credit cards, including Visa, Master Card, Discover, and American Express; there is no surcharge associated with using a credit card. We cannot accept PayPal.…
updated
2 mths ago
96
General Order FAQ
Raster Graphics vs Vector Graphics
The two main types of image graphics are raster and vector. The video and chart below summarizes the differences between each type. Raster Graphics Vector Graphics Image Structure Individual Dots…
updated
1 yr ago
93
Art Tips & Tricks
Decoration Types - What Should I Use for a Garment?
Once you’ve selected your garments, you’ll need to select a decoration method. There are plenty to choose from, like screen printing, woven labels, patches, embroidery, and heat transfers.…
updated
1 yr ago
91
Art Tips & Tricks
Budget Feature
User groups can be set up to segment ordering between different teams, departments, geographic locations, managers, and more in order to track spending.…
updated
2 yrs ago
91
Online store features
Kotis Security
We know that protecting your data is critical, and as your partner we take our role in that seriously. We maintain a wide array of measures to keep data safe in the constantly changing threat…
updated
1 yr ago
86
Compliance
Marketing Opt-ins Feature
The marketing opt-in feature allows you to gather contact info to be used for your own marketing purposes. If a subscriber opts-in at checkout, it gives you permission to send an email, newsletter,…
updated
2 mths ago
85
Online store features
How to do a Mail Merge in Outlook
Mail merges allow you to send the same message to multiple recipients while still dropping in individual data for a more personalized email. General Tips Be sure to send from the email you want…
updated
1 yr ago
84
Tips, Tricks & Guides
Tradeshow Guidelines
We are pleased to offer our services to simplify the process of trade show distribution and returns for your events. Please take a moment to review our process and follow the outlined guidelines.…
updated
1 mth ago
82
Warehouse & Shipping
Custom Inventory Management Text Field
We've recently added a feature to the "Inventory Management" page (where program admins can view their inventory and place orders) which will allow you to customize the field that is currently…
updated
2 yrs ago
80
Online store features
Received Inventories & Returns Report
While reports like the Sales & Shipment Report are the most commonly used in the suite of reporting offered, the Returns & Received Inventory Report can be useful if you want transparency on all…
updated
3 yrs ago
77
Analytics & reporting
Decoration Types - Patches
Patches are a great way to decorate many different products. They come in a variety of styles, whether that's embroidered, woven, sublimated, or leather.…
updated
2 mths ago
71
Art Tips & Tricks
Decoration Types - When Should We Use Heat Transfers?
In select scenarios, you may find we've replaced your desired decoration method with a heat transfer. There's a variety of reasons this may occur, but all of them return to getting you the best…
updated
2 mths ago
51
1
Art Tips & Tricks
Kotis Warehouse Barcode Policy
Accuracy in inventory counts and speed of shipping is paramount to us, we’ll dive into why barcoding largely would not benefit our clients. Why is Kotis different than a traditional warehouse…
updated
2 yrs ago
51
Warehouse & Shipping
API Documentation
Check inventory #GET https://kwf.kotisdesign.com/api/v1/skus/quantity #set 'Authorization' header to api key #success response { "data": [ { "id": "33315", "type": "skus", "attributes":…
updated
8 mths ago
47
Integrations
Backorder Report
The Backorder Report will show you all orders currently on backorder broken down by SKU. It will also include the date the order was placed, product information,…
updated
3 yrs ago
45
1
Analytics & reporting
Single Sign-On
General Information & Benefits Single Sign-On (SSO) is a method for authenticating and authorizing employees to log in to your Kotis program using your company's existing identity provider.…
1 mth ago
31
Integrations
Why you might need to add pad pieces to your order
While we pride ourselves on the highest quality standards, it’s important to understand the production process will yield the occasional misprint. From designing to selecting the right materials and…
1 yr ago
29
Compliance
Advantages of Bundling
What is Bundling? At Kotis, bundling is the process of combining like items into pack quantities, as opposed to single units of measure. This is especially helpful for smaller items such as stickers,…
updated
8 mths ago
25
Warehouse & Shipping
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Online store features
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