As a Kotis program client, you have a committed team of doers who are focused on making your life easier. Each member of your support team will work in tandem to create and fulfill your branded swag. This guide will provide details into each role of your team and how they can best assist you.

---

Account Executive (AE)

The AE is commonly your initial introduction to Kotis. Their primary responsibility is demonstrating our program platform and working with you to sign our agreement. 

---

Customer Success Manager (CSM)

After onboarding, your CSM will be your ultimate swag partner. Many of the day-to-day activities will be passed onto your account & program managers, but the CSMs focus is understanding your swag goals and ensuring your account is running smoothly. CSMs will stay involved in key events, such as:

• Big Projects
• Issue resolution
• Growth opportunities
• Business Reviews 

---

Account Manager (AM)

The AM’s focus is everything Swag related. They will work with you to present products your company will love. The account manager partners closely with the AE and PM, and whom you will have the most one-on-one interaction regarding the below:

• Showcasing and Pricing
• New product ideation
• Job management
• Supplier management
• Art notifications
• Issue resolution
• Upcoming projects
• Kotis Process Questions

---

Program Manager (PM)

The PM is responsible for everything program related. Your PM will work to bring your online store to life and represent your brand. They will also be available to train and educate your team on program features and functions. PM role covers the following tasks:

• Client program onboarding/training
• Feature Updates
• Online portals and listings
• Inventory check-ins
• Incoming inventory (IIR)
• Order management
• Ongoing program maintenance

The AM and PM are your daily support duo, when in doubt email both of them. They will ensure your requests or questions are delivered to the right person. To read more about how the product ideation flows, see our Kotis Workflow guide.