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Shipping HAZMAT Items From Your Store
What Are Hazmat Items? While the terms “dangerous good” or “hazardous materials” are often thought of as highly toxic products, it also refers to consumer products used daily by millions of people…
updated
2 mths ago
175
1
Warehouse & Shipping
How to Approve your Kotis Importing Pre-Pro Sample
Kotis’ goal is to make your swag life easier and thrill your people. We want to ensure you’re incredibly happy with your fully custom swag, so we've created the guide below as a way of partnering…
updated
2 mths ago
185
1
Tips, Tricks & Guides
Receiving Damaged Items at the Warehouse
INTRO Ideally, we want to keep product damage from occurring in the first place. Unfortunately, packages do get damaged, and products are broken while in the shipping stream.…
updated
1 yr ago
340
Warehouse & Shipping
Kotis Importing - Ball Caps / Hats
Here is a quick guide to styles, materials and finishing for ball caps to help ensure the customer gets what they are expecting. Obviously, our website is a huge source of information,…
updated
1 yr ago
180
1
Tips, Tricks & Guides
Shipping Issues Policy
The overwhelming majority of shipments sent via major carriers like UPS, USPS and FedEx arrive intact and on time. However, shipping issues cannot be avoided and are the unfortunate reality when…
updated
1 yr ago
123
Warehouse & Shipping
Your Kotis Team: Who does what?
As a Kotis program client, you have a committed team of doers who are focused on making your life easier. Each member of your support team will work in tandem to create and fulfill your branded swag.…
updated
2 mths ago
518
2
Getting Started
Submitting Artwork for Screen Printing
Our Print Minimums When designing for screen printing we have a general set of minimums to follow which allows us provide the best quality print. Small details are subject to fill in on press when…
updated
8 mths ago
146
1
Art Tips & Tricks
Warehouse Packing Guidelines
Kotis strives to package your shipments with care so your orders arrive in full and presentable. To do so, the following packing guidelines are distributed to our packing and fulfillment teams,…
updated
1 yr ago
175
1
Warehouse & Shipping
Kotis Salesforce App - Install Guide
To install the Kotis for Salesforce App in a Salesforce Production Org, visit the AppExchange listing and click on "Get Now", or use this link: Fall Release (Sept 2020) To install the app in a…
updated
2 mths ago
255
Integrations
Shopify Install Guide
1. Send Kotis your myshopify.com URL If you are using a custom domain, that is set up on your end and is separate from the account name that we need for integration.…
updated
1 yr ago
428
Integrations
Pre-Kit vs Shipping from Inventory
Our program customers have the ability to send multiple items to an end user at the click of a button. This guide is an overview on when you should pre-kit items going into inventory vs when you…
updated
10 mths ago
159
Warehouse & Shipping
Inventory Donations and/or Recycling Process
Occasionally you may elect to donate a variety of items from your inventory; this is commonly done with outdated logos or designs so room can be made for new gear.…
updated
2 mths ago
245
1
Warehouse & Shipping
Program Portal Backorder FAQ
What is a Backorder? A backorder is an order for a product that cannot be filled at the current time due to a lack of available inventory. The item may still be available to purchase but will not…
updated
8 mths ago
116
Online store features
Customizing Your Portal
This article will walk you through the options you have to customize the layout and design of your portals, from our standard offerings to more premium services.…
updated
8 mths ago
839
2
Website Customization
Warehousing & Fulfillment Standards
SHIPPING Shipping Turnaround 90% of in stock standard orders will ship within 1 business day of being placed or approved. See below for standard order size.…
updated
5 mths ago
1405
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Warehouse & Shipping
Create Incoming Inventory Requests (IIR)
Incoming inventory requests (IIR) notify the warehouse that a program has items arriving, and where to check them into your inventory. Important note: We only support IIR's for current SKUs in your…
updated
1 mth ago
210
Admin access
Understanding your Program Settings page
Program Admin Owners have the ability to access the Program Settings page. Program Admins The Program Admins area allows you to: Add a new Program Admin Remove an existing Program Admin Change a…
updated
1 mth ago
283
Getting Started
How to do a Mail Merge in Outlook
Mail merges allow you to send the same message to multiple recipients while still dropping in individual data for a more personalized email. General Tips Be sure to send from the email you want…
updated
1 yr ago
84
Tips, Tricks & Guides
Portals & Features FAQ
In this article, we'll show some of the most commonly asked questions and/or requested features we receive. If I want to offer my employees or clients a free gift, how should I do that?…
updated
1 yr ago
357
Getting Started
Having Trouble Finalizing Orders?
My Address Information Has All Green Checks But I Can't Proceed? If you see something similar to the screenshot below but don't see the "Submit" button - or you are able to see and click the "Submit"…
updated
10 mths ago
172
General Order FAQ
What reports can I pull?
Overview All Program Admins have access to a variety of helpful reports through the Standard Reports section in their Customer Area. Videos for Inventory Report and Listing Details below:…
updated
1 mth ago
720
1
Getting Started
New Portal Set-up
Overview A portal is the store link where your customers, employees, or any other group can go to select or purchase items. When you are ready to set up a new portal for your program,…
updated
1 yr ago
977
Getting Started
Portal Shipping Options
When setting up a portal, a shipping method needs to be identified. There are factors that need to be considered when deciding which option is best for your company.…
updated
5 mths ago
385
Warehouse & Shipping
Redemption Portal FAQ
Here are the most common questions about redemption portal orders. If you still have trouble with your redemption portal order, please contact our customer service team directly at…
updated
1 yr ago
377
General Order FAQ
Using Need By Date on Your Order
Some stores may allow customers or employees to enter a Need By Date at checkout, the below are a few details that you should keep in mind while using this field.…
updated
2 yrs ago
106
Online store features
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