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How a Redemption Portal Works
How Redemption Portals Work Make merch: Work with your Creative Project Manager on what item(s) you want to offer. Customize your portal: How do you want your storefront customized?…
updated
1 mth ago
810
Getting Started
Who are Kotis Designs Preferred Carriers?
Kotis works with many shipping carriers, across the world. To provide our clients with the best prices and services we have selected a few “preferred” carriers.…
updated
2 yrs ago
99
Warehouse & Shipping
CSV Uploads: Ordering for Multiple People at Once
Intro Great for submitting multiple orders to different people, ideally +20, at once The person submitting the CSV file is a Program Admin on your account Formatting Shipping Information Before…
updated
1 mth ago
399
Admin access
Program Admin Training 101
The following guide is 101 training for Program Admins: Login to your MyKotis page and select Program User ID: email Password: Click "forgot password" to create your own, unique password.…
updated
1 mth ago
1005
3
Getting Started
New Client Guide - Kotis Workflow
Hi there and welcome to Kotis! The following guide outlines the Kotis way - our process behind making amazing swag. Our Promise We’re the brand behind your brand – a team of designers, developers,…
updated
4 wk ago
652
2
Tips, Tricks & Guides
Kotis Warehouse Barcode Policy
Accuracy in inventory counts and speed of shipping is paramount to us, we’ll dive into why barcoding largely would not benefit our clients. Why is Kotis different than a traditional warehouse…
updated
2 yrs ago
51
Warehouse & Shipping
Program Service Policy
In 2023, Kotis' Program Services Team was awarded Front's Game Changer Award. This award is given to the top 100 users with the highest overall CSAT score (out of over 8,500 users). See here for more.…
updated
3 mths ago
189
Warehouse & Shipping
Kotis Importing Guide
Our favorite swag is fully custom swag. Not just a custom screen print, but completely custom, as in built from scratch. As in, this thing didn’t exist until your project came along.…
updated
1 yr ago
443
2
Tips, Tricks & Guides
Online Store Policies
Kotis is a branded merchandise provider which also creates online store solutions for many different industries. More information about Kotis is available at kotisdesign.com.…
updated
10 mths ago
390
General Order FAQ
Program Admin Account Types & Item Access Groups
This feature has two related parts: Account types - Allows you to grant different levels of access to different admins on your program Access groups - Allows you to internally segment your inventory…
updated
1 mth ago
473
Getting Started
Ohio Sales Tax Exemption Information
If you believe your purchases are tax exempt, you must provide Kotis with this form. If you are claiming a resale exemption, you generally must either: Register for an Ohio Sales Tax Account,…
3 yrs ago
98
Quarterly billing
Utah Sales Tax Exemption Information
1) If you believe your purchases are tax exempt, you must provide Kotis with Utah's form TC-721: If you are registered in Utah: https://tax.utah.gov/forms/current/tc-721.…
updated
3 yrs ago
115
Quarterly billing
Sustainability Glossary & Fabric Chart
Eco-Conscious - a lifestyle word that refers to a business or person that is aware of the impact it has on its surrounding environment. Sustainability - meeting the needs of the present without…
updated
1 yr ago
184
4
Tips, Tricks & Guides
Domestic & International Shipment Policies
Domestic Shipments Orders shipping on Kotis accts will ship via UPS, FedEx or USPS based on the best option for that order Orders with requested in-hands date will be shipped via guaranteed service…
updated
5 mths ago
307
Warehouse & Shipping
International Shipping Procedure
The following document outlines the following: International shipping services Kotis provides Client vs Kotis Responsibilities Issue Resolution when deliveries are delayed, lost or rejected
updated
3 yrs ago
284
1
Warehouse & Shipping
What Does This Designer Comment Mean?
During our proofing process Designers may reach out and ask questions using terminology you’re unfamiliar with. This topic covers some of our common phrases and what we’re looking for in response.…
updated
1 mth ago
525
2
Art Tips & Tricks
Custom Inventory Management Text Field
We've recently added a feature to the "Inventory Management" page (where program admins can view their inventory and place orders) which will allow you to customize the field that is currently…
updated
2 yrs ago
80
Online store features
Privacy Overview: Why we restrict client information (PII)
What is PII Personally Identifiable Information (PII) is anything that can be used to identify an individual. Data points that people often think of as PII include social security numbers and health…
updated
1 yr ago
459
1
Analytics & reporting
Credit Application & ACH Payment
If you are interested in setting up credit terms with Kotis, please fill out the attached credit application and send to accounting@kotisdesign.com and/or your customer success manager.…
updated
8 mths ago
601
1
Tips, Tricks & Guides
Handwritten Note Cards
This feature can be enabled on your portals and is frequently leveraged for gifting orders, Special Employee Occasions Work from home gifts Client gifts How it works You can select when to include a…
updated
1 mth ago
283
2
Online store features
Received Inventories & Returns Report
While reports like the Sales & Shipment Report are the most commonly used in the suite of reporting offered, the Returns & Received Inventory Report can be useful if you want transparency on all…
updated
3 yrs ago
77
Analytics & reporting
Backorder Report
The Backorder Report will show you all orders currently on backorder broken down by SKU. It will also include the date the order was placed, product information,…
updated
3 yrs ago
45
1
Analytics & reporting
Access Code Portal Protection Feature
This feature allows a portal to be protected by a single access code/password. Anyone who attempts to access the portal will be required to enter the access code before they can view it.…
updated
1 yr ago
217
Online store features
Inventory Adjustments Report & Cycle Counts
We believe in providing complete transparency in giving you access to all activity within your inventory program in real time. Because of this, you can run inventory adjustment reports should you…
updated
2 yrs ago
112
Analytics & reporting
Embroidery - The Basics
Embroidery is a great option to make a one-of-a-kind product. While we’d like to say anything can be done, there are limits, both in the art you provide, and the products you can select from.…
updated
3 mths ago
616
Art Tips & Tricks
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