Platform
Solutions
Swag
Resources
Company
Login
Get Started
How to enable Javascript
We’re here to help
Search Support
Home
Add new
All topics
All topics
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
Filter
Active
Newest
Most likes
Most likes
Most replies
Most views
Tags
What should I do if I am unable to log into my account?
You can reset your password by plugging in your pre-authorized email address here! Please note that you will only want to submit a single reset request;…
updated
1 yr ago
211
Users, user groups & budgeting
Program Service Policy
In 2023, Kotis' Program Services Team was awarded Front's Game Changer Award. This award is given to the top 100 users with the highest overall CSAT score (out of over 8,500 users). See here for more.…
updated
3 mths ago
189
Warehouse & Shipping
Custom Inventory Management Text Field
We've recently added a feature to the "Inventory Management" page (where program admins can view their inventory and place orders) which will allow you to customize the field that is currently…
updated
2 yrs ago
80
Online store features
Kotis Salesforce App - Install Guide
To install the Kotis for Salesforce App in a Salesforce Production Org, visit the AppExchange listing and click on "Get Now", or use this link: Fall Release (Sept 2020) To install the app in a…
updated
2 mths ago
255
Integrations
Shopify Install Guide
1. Send Kotis your myshopify.com URL If you are using a custom domain, that is set up on your end and is separate from the account name that we need for integration.…
updated
1 yr ago
428
Integrations
How to place orders via Inventory Management
As a Program Admin, the quickest way to place an order is by entering the order in “Inventory Management”. Benefits Receipt of order confirmation upon submitting your order.…
updated
1 mth ago
1469
Admin access
Access Code Portal Protection Feature
This feature allows a portal to be protected by a single access code/password. Anyone who attempts to access the portal will be required to enter the access code before they can view it.…
updated
1 yr ago
217
Online store features
Create Incoming Inventory Requests (IIR)
Incoming inventory requests (IIR) notify the warehouse that a program has items arriving, and where to check them into your inventory. Important note: We only support IIR's for current SKUs in your…
updated
1 mth ago
210
Admin access
Inventory Adjustments Report & Cycle Counts
We believe in providing complete transparency in giving you access to all activity within your inventory program in real time. Because of this, you can run inventory adjustment reports should you…
updated
2 yrs ago
112
Analytics & reporting
Using Need By Date on Your Order
Some stores may allow customers or employees to enter a Need By Date at checkout, the below are a few details that you should keep in mind while using this field.…
updated
2 yrs ago
106
Online store features
Who are Kotis Designs Preferred Carriers?
Kotis works with many shipping carriers, across the world. To provide our clients with the best prices and services we have selected a few “preferred” carriers.…
updated
2 yrs ago
99
Warehouse & Shipping
Having Trouble Finalizing Orders?
My Address Information Has All Green Checks But I Can't Proceed? If you see something similar to the screenshot below but don't see the "Submit" button - or you are able to see and click the "Submit"…
updated
10 mths ago
172
General Order FAQ
Redemption Portal FAQ
Here are the most common questions about redemption portal orders. If you still have trouble with your redemption portal order, please contact our customer service team directly at…
updated
1 yr ago
377
General Order FAQ
CSV Uploads: Ordering for Multiple People at Once
Intro Great for submitting multiple orders to different people, ideally +20, at once The person submitting the CSV file is a Program Admin on your account Formatting Shipping Information Before…
updated
1 mth ago
399
Admin access
Budget Feature
User groups can be set up to segment ordering between different teams, departments, geographic locations, managers, and more in order to track spending.…
updated
2 yrs ago
91
Online store features
Kotis Warehouse Barcode Policy
Accuracy in inventory counts and speed of shipping is paramount to us, we’ll dive into why barcoding largely would not benefit our clients. Why is Kotis different than a traditional warehouse…
updated
2 yrs ago
51
Warehouse & Shipping
Marketing Opt-ins Feature
The marketing opt-in feature allows you to gather contact info to be used for your own marketing purposes. If a subscriber opts-in at checkout, it gives you permission to send an email, newsletter,…
updated
2 mths ago
85
Online store features
How is tax collected for domestic & international orders?
Domestic Orders Tax will be charged upon checkout for all orders. We are not able to waive or refund sales tax on online store purchases, even if they will be shipped to a nonprofit or to be sold…
updated
10 mths ago
155
General Order FAQ
How the online store approval process works
Requiring order approvals is a great way to monitor merchandise spend and have transparency on what employees are ordering. DESIGNATING AN APPROVER If a portal has multiple locations set up,…
updated
7 mths ago
216
Users, user groups & budgeting
Utah Sales Tax Exemption Information
1) If you believe your purchases are tax exempt, you must provide Kotis with Utah's form TC-721: If you are registered in Utah: https://tax.utah.gov/forms/current/tc-721.…
updated
3 yrs ago
115
Quarterly billing
Ohio Sales Tax Exemption Information
If you believe your purchases are tax exempt, you must provide Kotis with this form. If you are claiming a resale exemption, you generally must either: Register for an Ohio Sales Tax Account,…
3 yrs ago
98
Quarterly billing
Editing your portal - What you can edit
As an admin, you have the ability to edit how your portal looks and functions by changing a number of different settings on your product listings. This article will explain the features on the…
updated
1 mth ago
571
Admin access
How do I expedite shipping/delivery?
Economy Shipping If the only available shipping method during checkout is "Economy" this means that expedited shipping is not available from this store.…
updated
10 mths ago
1502
Track my order
Received Inventories & Returns Report
While reports like the Sales & Shipment Report are the most commonly used in the suite of reporting offered, the Returns & Received Inventory Report can be useful if you want transparency on all…
updated
3 yrs ago
77
Analytics & reporting
What does the “general decline” error mean?
The "general decline of card" error can show up for a number of reasons, with the most common reasons being: Address, zip, or postal code mismatch Invalid CVV or expiration date Transaction timing…
updated
10 mths ago
1230
General Order FAQ
1
2
3
4
5
Next
Add new
Categories
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
View all topics
Tags
Recent activity
Home
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
View all topics
Tags