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What info do you need to start a custom project?
We are always excited to help you get a new project started! These details are particularly helpful for our team to get the ball rolling on creating amazing swag:…
updated
2 mths ago
217
1
Tips, Tricks & Guides
How to access reporting
It is quick and easy to access reporting. Once you are logged into MyKotis, you'll select PROGRAM in the upper navigation bar. From here you will select "Standard Reports".…
updated
1 yr ago
329
1
Analytics & reporting
Order Approvals
Requiring order approvals is a great way to monitor merchandise spend and have transparency on what employees are ordering. Please note: An approver is required for all orders, $0.…
updated
1 mth ago
245
1
Getting Started
Using MyKotis
Your MyKotis page is the hub of all activity. You'll use this page to access all of the work you do with Kotis, using the upper navigation bar to do the following.…
updated
1 mth ago
858
1
Getting Started
Warehouse Packing Guidelines
Kotis strives to package your shipments with care so your orders arrive in full and presentable. To do so, the following packing guidelines are distributed to our packing and fulfillment teams,…
updated
1 yr ago
175
1
Warehouse & Shipping
How the the budget feature works
User Groups can be set up to segment ordering between different teams, departments, geographic locations, managers, etc to track spending. A budget can be set to a specific user group to ensure…
updated
2 yrs ago
220
1
Users, user groups & budgeting
iBuy FAQs
Getting Started What is an iBuy? iBuy is an online platform that makes group buying easy. We’ll set up a site with the items you want, and you send the site out to your people.…
updated
1 mth ago
361
1
Tips, Tricks & Guides
International Shipping Procedure
The following document outlines the following: International shipping services Kotis provides Client vs Kotis Responsibilities Issue Resolution when deliveries are delayed, lost or rejected
updated
3 yrs ago
284
1
Warehouse & Shipping
Credit Application & ACH Payment
If you are interested in setting up credit terms with Kotis, please fill out the attached credit application and send to accounting@kotisdesign.com and/or your customer success manager.…
updated
8 mths ago
601
1
Tips, Tricks & Guides
Sales & Shipment Reports
These two reports have the most data points out of all the reports you have access to pull. Sales Report This is a detailed report of all orders placed across your inventory set.…
updated
1 mth ago
237
1
Analytics & reporting
Shipping Charges Report
This report is an aggregate of all shipping charges you are billed. When you receive a quarterly report, the shipping amount charged will match up to the sum of costs from this report for the…
updated
3 yrs ago
180
1
Analytics & reporting
Backorder Report
The Backorder Report will show you all orders currently on backorder broken down by SKU. It will also include the date the order was placed, product information,…
updated
3 yrs ago
45
1
Analytics & reporting
Patagonia & lululemon Approval Process
The following guide reviews the approval process required for Patagonia and lululemon co-branded merchandise. Patagonia Patagonia is transitioning away from adding additional logos to their products…
updated
2 wk ago
5
Tips, Tricks & Guides
Single Sign-On
General Information & Benefits Single Sign-On (SSO) is a method for authenticating and authorizing employees to log in to your Kotis program using your company's existing identity provider.…
1 mth ago
31
Integrations
Enabling multi-factor authentication
Summary Turning on multi-factor authentication (MFA) adds an extra layer of security to your Kotis login by linking your account with an authentication app/provider of your choice.…
3 mths ago
24
Integrations
Tradeshow Guidelines
We are pleased to offer our services to simplify the process of trade show distribution and returns for your events. Please take a moment to review our process and follow the outlined guidelines.…
updated
1 mth ago
81
Warehouse & Shipping
Custom Packaging Options from Inventory
Custom packaging on your Inventory Program orders is beneficial because it enhances brand recognition and creates a unique unboxing experience, fostering customer and employee loyalty and positive…
updated
5 mths ago
122
Online store features
API Documentation
Check inventory #GET https://kwf.kotisdesign.com/api/v1/skus/quantity #set 'Authorization' header to api key #success response { "data": [ { "id": "33315", "type": "skus", "attributes":…
updated
8 mths ago
47
Integrations
Shipping to India - KYC Forms
"Know Your Customer" (KYC) is a form mandated by the Indian government to help clear items in customs. Every shipment to India must have these forms filled out,…
8 mths ago
1249
General Order FAQ
Advantages of Bundling
What is Bundling? At Kotis, bundling is the process of combining like items into pack quantities, as opposed to single units of measure. This is especially helpful for smaller items such as stickers,…
updated
8 mths ago
24
Warehouse & Shipping
United States Domestic Shipping FAQ
How long will my order take to process? Once your order is placed, it will take about 24-48 hours for our warehouse team to pull the item(s) from inventory and prepare for shipping.…
updated
3 mths ago
660
Track my order
International Shipping FAQ
How long will it take? Your package may take 3-8 weeks depending on where it’s shipping to, customs, and any international conflicts. Why does it take so long?…
updated
9 mths ago
437
Track my order
Cancel or Change the Address on an Order + Order FAQ
Can I remove an item from my order? If you haven’t received a shipping confirmation email with a tracking number, please fill out the Adjust Order form as soon as possible.…
updated
1 mth ago
421
Change my order
Returns FAQ
My item was damaged or not what I ordered. Our apologies if you received a damaged or incorrect item! While we package all of our items with the intent of handling the normal wear and tear of transit,…
10 mths ago
372
Make a return
Why you might need to add pad pieces to your order
While we pride ourselves on the highest quality standards, it’s important to understand the production process will yield the occasional misprint. From designing to selecting the right materials and…
11 mths ago
28
Compliance
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