-
Tradeshow Return Guidelines
Shipping Tradeshow Materials/Hardware to Kotis Tradeshow items sent back to Kotis are inspected and checked in as they are received. Due to the size of the tradeshow material,…
-
Custom packaging options from inventory
Custom packaging on your Inventory Program orders enhances brand recognition and creates unique unboxing experiences, fostering customer and employee loyalty and positive word-of-mouth marketing.…
-
API Documentation
Getting started with the API To get the link to create API keys, reach out to your Kotis contact. Note that API keys should be saved securely and shared with the minimum number of people possible to…
-
Shipping to India Requirements
KYC "Know Your Customer" Forms KYC is a form mandated by the Indian government to help clear items in customs. Every shipment to India must have these forms filled out,…
-
Decoration Types - When Should We Use Heat Transfers?
In select scenarios, you may find we've replaced your desired decoration method with a heat transfer. There's a variety of reasons this may occur, but all of them return to getting you the best…
-
Advantages of Bundling
What is Bundling? At Kotis, bundling is the process of combining like items into pack quantities, as opposed to single units of measure. This is especially helpful for smaller items such as stickers,…
-
United States Domestic Shipping FAQ
How long will my order take to process? Once your order is placed, it will take about 24-48 hours for our warehouse team to pull the item(s) from inventory and prepare for shipping.…
-
Cancel or Change the Address on an Order + Order FAQ
Can I update my delivery address, phone number, email address, and/or the size of my item? Yes! If your item hasn't shipped yet, you can update your delivery address, phone number,…
-
Returns FAQ
My item was damaged or not what I ordered. Our apologies if you received a damaged or incorrect item! While we package all of our items with the intent of handling the normal wear and tear of transit,…
-
Why you might need to add pad pieces to your order
While we pride ourselves on the highest quality standards, it’s important to understand the production process will yield the occasional misprint. From designing to selecting the right materials and…
-
Decoration Types - Patches
Patches are a great way to decorate many different products. They come in a variety of styles, whether that's embroidered, woven, sublimated, or leather.…
-
Kotis Security
We know that protecting your data is critical, and as your partner, we take our role in that seriously. We maintain a wide array of measures to keep data safe in the constantly changing threat…
-
Raster Graphics vs Vector Graphics
The two main types of image graphics are raster and vector. The video and chart below summarizes the differences between each type. Raster Graphics Vector Graphics Image Structure Individual Dots…
-
Decoration Types - What Should I Use for a Garment?
Once you’ve selected your garments, you’ll need to select a decoration method. There are plenty to choose from, like screen printing, woven labels, patches, embroidery, and heat transfers.…
-
Understanding Our Platform Fee
Overview We’ve built a turnkey solution to managing your branded merchandise; in-house. You can power everything, including external facing retail stores, internal HR,…
-
Proofs - Designing a Proof
Designing an effective proof requires evaluating the instructions, products, art, and desired decoration method provided. This topic provides an overview of our process.…
-
Understanding Non-Kotis Produced Merchandise and Kotis Inventory Exclusivity
After signing a program, Kotis provides clients the opportunity to transfer an initial set of pre-existing inventory to our warehouse. Once the program is established,…
-
International Shipping 101
Ensuring successful international shipping requires attention to detail, especially in providing the correct paperwork for customs clearance. Here are essential steps to help guarantee your package…
-
Design Team Expectations
This is the time to develop amazing habits for efficiency and accuracy while designing high quality art proofs. Since this is the time when you will learn the most,…
-
Portal Types & Comparisons
Portal Types Non-Credit card store – Does not require credit card payment at checkout. Often used for employees or clients as an opportunity to order swag at no cost.…
-
Designer - Daily Overview
In this post we are going to go over the basic daily overview of a Graphic Design Team member. Graphic Designer Make sure you are logged in to the following websites or apps Last Pass Kotis System…
-
How the User Groups feature works
The User Groups feature is a way to segment ordering by team, department, geographic location, manager, etc., in order to track usage and spending. This is almost always utilized on employee or…
-
Managing discount codes/gift cards
Videos on How to create and remove discount codes & gift cards are linked below. For information about how discount codes and gift cards work and when to use them,…
-
How a Redemption Portal Works
How Redemption Portals Work Make merch: Work with your Creative Project Manager on what item(s) you want to offer. Customize your portal: How do you want your storefront customized?…
-
How to Approve your Kotis Custom Pre-Pro Sample
Kotis’ goal is to make your swag life easier and thrill your people. We want to ensure you’re incredibly happy with your fully custom swag, so we've created the guide below as a way of partnering…