Platform
Solutions
Swag
Resources
Company
Login
Get Started
How to enable Javascript
We’re here to help
Search Support
Home
Add new
All topics
All topics
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
Filter
Active
Newest
Popular
Most likes
Most replies
Most views
Tags
How the User Groups feature works
The User Groups feature is a way to segment ordering by team, department, geographic location, manager, etc., in order to track usage and spending. This is almost always utilized on employee or…
updated
2 mths ago
301
3
Users, user groups & budgeting
Managing discount codes/gift cards
Videos on How to create and remove discount codes & gift cards are linked below. For information about how discount codes and gift cards work and when to use them,…
updated
2 mths ago
498
1
Admin access
How a Redemption Portal Works
How Redemption Portals Work Make merch: Work with your Creative Project Manager on what item(s) you want to offer. Customize your portal: How do you want your storefront customized?…
updated
2 mths ago
824
Getting Started
How to Approve your Kotis Importing Pre-Pro Sample
Kotis’ goal is to make your swag life easier and thrill your people. We want to ensure you’re incredibly happy with your fully custom swag, so we've created the guide below as a way of partnering…
updated
2 mths ago
185
1
Tips, Tricks & Guides
Your Kotis Team: Who does what?
As a Kotis program client, you have a committed team of doers who are focused on making your life easier. Each member of your support team will work in tandem to create and fulfill your branded swag.…
updated
2 mths ago
523
2
Getting Started
Sustainability Glossary & Fabric Chart
Eco-Conscious - a lifestyle word that refers to a business or person that is aware of the impact it has on its surrounding environment. Sustainability - meeting the needs of the present without…
updated
1 yr ago
195
4
Tips, Tricks & Guides
Inventory Donations and/or Recycling Process
Occasionally you may elect to donate a variety of items from your inventory; this is commonly done with outdated logos or designs so room can be made for new gear.…
updated
2 mths ago
248
1
Warehouse & Shipping
Privacy Overview: Why we restrict client information (PII)
What is PII Personally Identifiable Information (PII) is anything that can be used to identify an individual. Data points that people often think of as PII include social security numbers and health…
updated
1 yr ago
464
1
Analytics & reporting
Product Restrictions per Country - Shipping
The following guide is a general idea of what type of products might require additional info or be restricted when shipping to specific countries. Here are the most common items that may require…
updated
11 mths ago
141
Warehouse & Shipping
Shipping HAZMAT Items From Your Store
What Are Hazmat Items? While the terms “dangerous good” or “hazardous materials” are often thought of as highly toxic products, it also refers to consumer products used daily by millions of people…
updated
2 mths ago
179
1
Warehouse & Shipping
Pre-Kit vs Shipping from Inventory
Our program customers have the ability to send multiple items to an end user at the click of a button. This guide is an overview on when you should pre-kit items going into inventory vs when you…
updated
11 mths ago
159
Warehouse & Shipping
Submitting Artwork for Screen Printing
Our Print Minimums When designing for screen printing we have a general set of minimums to follow which allows us provide the best quality print. Small details are subject to fill in on press when…
updated
9 mths ago
149
1
Art Tips & Tricks
Embroidery - The Basics
Embroidery is a great option to make a one-of-a-kind product. While we’d like to say anything can be done, there are limits, both in the art you provide, and the products you can select from.…
updated
4 mths ago
621
Art Tips & Tricks
What Does This Designer Comment Mean?
During our proofing process Designers may reach out and ask questions using terminology you’re unfamiliar with. This topic covers some of our common phrases and what we’re looking for in response.…
updated
2 mths ago
530
2
Art Tips & Tricks
Receiving Damaged Items at the Warehouse
INTRO Ideally, we want to keep product damage from occurring in the first place. Unfortunately, packages do get damaged, and products are broken while in the shipping stream.…
updated
1 yr ago
366
Warehouse & Shipping
Portal Shipping Options
When setting up a portal, a shipping method needs to be identified. There are factors that need to be considered when deciding which option is best for your company.…
updated
5 hrs ago
394
Warehouse & Shipping
Kotis Importing - Ball Caps / Hats
Here is a quick guide to styles, materials and finishing for ball caps to help ensure the customer gets what they are expecting. Obviously, our website is a huge source of information,…
updated
1 yr ago
185
1
Tips, Tricks & Guides
What reports can I pull?
Overview All Program Admins have access to a variety of helpful reports through the Standard Reports section in their Customer Area. Videos for Inventory Report and Listing Details below:…
updated
2 mths ago
728
1
Getting Started
Gift Cards and Discount Codes
On credit card portals, we can create gift cards and discount codes. While there are functional differences between these features, both can be used as an incentive for purchasing or to reward…
updated
2 mths ago
599
Online store features
Adding/Editing Portal Users
New Users When a new user is added to a portal, they'll need to be sent an invitation email via the system to choose their own password. NOTE: The invitation email only applies to NEW users.…
updated
2 mths ago
426
2
Users, user groups & budgeting
Delivery Requirements for Shipping Products to Kotis
Before shipping product to Kotis warehouses, please be aware of the Inventory Exclusivity provision in our Agreement. You are required to give Kotis an opportunity to bid on all items coming to our…
updated
1 mth ago
2287
Warehouse & Shipping
Customizing Your Portal
This article will walk you through the options you have to customize the layout and design of your portals, from our standard offerings to more premium services.…
updated
9 mths ago
851
2
Website Customization
Program Portal Backorder FAQ
What is a Backorder? A backorder is an order for a product that cannot be filled at the current time due to a lack of available inventory. The item may still be available to purchase but will not…
updated
9 mths ago
117
Online store features
Shipping Issues Policy
The overwhelming majority of shipments sent via major carriers like UPS, USPS and FedEx arrive intact and on time. However, shipping issues cannot be avoided and are the unfortunate reality when…
updated
1 yr ago
124
Warehouse & Shipping
New Client Guide - Kotis Workflow
Hi there and welcome to Kotis! The following guide outlines the Kotis way - our process behind making amazing swag. Our Promise We’re the brand behind your brand – a team of designers, developers,…
updated
1 mth ago
661
2
Tips, Tricks & Guides
1
2
3
4
5
Next
Add new
Categories
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
View all topics
Tags
Recent activity
Home
Track My Order
Track my order
Change my order
Make a return
General Order FAQ
My Online Program
Getting Started
Integrations
Warehouse & Shipping
Website Customization
Admin access
Analytics & reporting
Quarterly billing
Users, user groups & budgeting
Updates & Features
Online store features
Best Practices
Compliance
Art Tips & Tricks
Tips, Tricks & Guides
View all topics
Tags