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International Shipping 101
Ensuring successful international shipping requires attention to detail, especially in providing the correct paperwork for customs clearance. Here are essential steps to help guarantee your package…
- updated 3 mths ago
- 1527
- 2
- Warehouse & Shipping
Portal Types & Comparisons
Portal Types Non-Credit card store – Does not require credit card payment at checkout. Often used for employees or clients as an opportunity to order swag at no cost.…
- updated 1 mth ago
- 794
- 1
- Getting Started
How the User Groups feature works
The User Groups feature is a way to segment ordering by team, department, geographic location, manager, etc., in order to track usage and spending. This is almost always utilized on employee or…
- updated 4 mths ago
- 351
- 3
- Users, user groups & budgeting
Managing discount codes/gift cards
Videos on How to create and remove discount codes & gift cards are linked below. For information about how discount codes and gift cards work and when to use them,…
- updated 4 mths ago
- 572
- 1
- Admin access
How a Redemption Portal Works
How Redemption Portals Work Make merch: Work with your Creative Project Manager on what item(s) you want to offer. Customize your portal: How do you want your storefront customized?…
- updated 4 mths ago
- 1134
- Getting Started
How to Approve your Kotis Custom Pre-Pro Sample
Kotis’ goal is to make your swag life easier and thrill your people. We want to ensure you’re incredibly happy with your fully custom swag, so we've created the guide below as a way of partnering…
- updated 1 mth ago
- 227
- 1
- Ordering Tips, Tricks & Guides
Your Kotis Team: Who does what?
As a Kotis program client, you have a committed team of doers who are focused on making your life easier. Each member of your support team will work in tandem to create and fulfill your branded swag.…
- updated 1 mth ago
- 616
- 2
- Getting Started
Inventory Donations and/or Recycling Process
Occasionally you may elect to donate a variety of items from your inventory; this is commonly done with outdated logos or designs so room can be made for new gear.…
- updated 3 wk ago
- 317
- 1
- Warehouse & Shipping
Privacy Overview: Why we restrict client information (PII)
What is PII Personally Identifiable Information (PII) is anything that can be used to identify an individual. Data points that people often think of as PII include social security numbers and health…
- updated 1 mth ago
- 535
- 1
- Getting Started
Product Restrictions per Country - Shipping
For specific Country or Territory Regulations please visit the link below: Import and Export Regulations | UPS Below is a list of Required Forms and information for specific countries:…
- updated 3 wk ago
- 353
- Warehouse & Shipping
Shipping HAZMAT Items from your portals
What Are Hazmat Items? While the terms “dangerous good” or “hazardous materials” are often thought of as highly toxic products, it also refers to consumer products used daily by millions of people…
- updated 1 mth ago
- 244
- 1
- Warehouse & Shipping
Pre-Kit vs Shipping from Inventory
Our program customers have the ability to send multiple items to an end user at the click of a button. This guide is an overview on when you should pre-kit items going into inventory vs when you…
- updated 1 yr ago
- 175
- Warehouse & Shipping
Submitting Artwork for Screen Printing
Our Print Minimums When designing for screen printing we have a general set of minimums to follow which allows us provide the best quality print. Small details are subject to fill in on press when…
- updated 1 yr ago
- 190
- 1
- Art Tips & Tricks
Receiving Damaged Items at the Warehouse
INTRO Ideally, we want to keep product damage from occurring in the first place. Unfortunately, packages do get damaged, and products are broken while in the shipping stream.…
- updated 2 yrs ago
- 555
- Warehouse & Shipping
Portal Shipping Options
When setting up a portal, a shipping method needs to be identified. There are factors that need to be considered when deciding which option is best for your company.…
- updated 3 mths ago
- 488
- Warehouse & Shipping
What reports can I pull?
Overview All Program Admins have access to a variety of helpful reports through the Standard Reports section in their Customer Area. Videos for Inventory Report and Listing Details below:…
- updated 1 yr ago
- 948
- 1
- Getting Started
Gift Cards and Discount Codes
On credit card portals, we can create gift cards and discount codes. While there are functional differences between these features, both can be used as an incentive for purchasing or to reward…
- updated 1 mth ago
- 663
- Features
Adding/Editing Portal Users
New Users When a new user is added to a portal, they'll need to be sent an invitation email via the system to choose their own password. NOTE: The invitation email only applies to NEW users.…
- updated 1 yr ago
- 504
- 2
- Users, user groups & budgeting
Delivery Requirements for Shipping Products to Kotis
Inventory Exclusivity Provision Before sending products to Kotis warehouses, please note the Inventory Exclusivity provision in our contract. You must allow Kotis to bid on all items sent to our…
- updated 4 mths ago
- 2960
- Warehouse & Shipping
Customizing Your Portal
This article will walk you through the options you have to customize the layout and design of your portals, from our standard offerings to more premium services.…
- updated 1 yr ago
- 988
- 2
- Features
Program Portal Backorder FAQ
What is a Backorder? A backorder is an order for a product that cannot be filled at the current time due to a lack of available inventory. The item may still be available to purchase but will not…
- updated 1 mth ago
- 132
- Features
New Client Guide - Kotis Workflow
Hi there and welcome to Kotis! The following guide outlines the Kotis way - our process behind making amazing swag. Our Promise We’re the brand behind your brand – a team of designers, developers,…
- updated 5 mths ago
- 848
- 2
- Ordering Tips, Tricks & Guides
Warehousing, Fulfillment, and Delivery Standards
FULFILLMENT Shipping Turnaround 90% of in stock standard orders will ship within 1 business day of being placed or approved. See below for standard order size.…
- updated 4 mths ago
- 1908
- 2
- Warehouse & Shipping
What info do you need to start a custom project?
We are always excited to help you get a new project started! These details are particularly helpful for our team to get the ball rolling on creating amazing swag:…
- updated 1 yr ago
- 237
- 1
- Ordering Tips, Tricks & Guides
Program Admin Training 101
The following guide is 101 training for Program Admins: Login to your MyKotis page and select Program User ID: email Password: Click "forgot password" to create your own, unique password.…
- updated 1 yr ago
- 1199
- 4
- Getting Started

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All topics

International Shipping 101

Portal Types & Comparisons

How the User Groups feature works

Managing discount codes/gift cards

How a Redemption Portal Works

How to Approve your Kotis Custom Pre-Pro Sample

Your Kotis Team: Who does what?

Inventory Donations and/or Recycling Process

Privacy Overview: Why we restrict client information (PII)

Product Restrictions per Country - Shipping

Shipping HAZMAT Items from your portals

Pre-Kit vs Shipping from Inventory

Submitting Artwork for Screen Printing

Receiving Damaged Items at the Warehouse

Portal Shipping Options

What reports can I pull?

Gift Cards and Discount Codes

Adding/Editing Portal Users

Delivery Requirements for Shipping Products to Kotis

Customizing Your Portal

Program Portal Backorder FAQ

New Client Guide - Kotis Workflow

Warehousing, Fulfillment, and Delivery Standards

What info do you need to start a custom project?

Program Admin Training 101

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