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Store Ordering & Shipping FAQ
This guide covers the most common questions when placing an order through your company’s online store. We are proud of our domestic customer support team and are available to answer any questions you…
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Designer - Intro to the Job Page (New Job)
The below are areas you'll interact on a daily bases to complete your jobs. Job# Products - Apparel, Caps List of items the client is interested in. Clicking on the Description link takes you to the…
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Designer - Changes
An introduction to job changes. What does it mean? When a job receives a change request. What makes this different from a normal proof? The change request(s) will be your instructions,…
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Designer - Proof Setup Basics
Pull up the Job Page. Review Action Box(s). Pay attention to the Location, Decoration Method, and Artwork to use. Review Products. Download product images via the Product Link that relate to the…
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Set Up Credit Card Payouts
Overview This guide walks you through how to enable credit card payouts by completing onboarding and linking your organization's bank account. If you're looking for details on how payouts work, see:…
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Collecting Credit Card Payments from End Users
General Information Kotis can collect credit card payments from end users on your behalf and distribute those funds directly to your organization. To securely process these payments,…
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Welcome to Kotis: Ordering Swag & Program Basics
Kotis partners with you to manage your branded merchandise programs end to end — from product sourcing and design through production, warehousing, and global fulfillment.…
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Designer - Options
An introduction to showing options on proofs. What does it mean? When the designer provides numbered options for the client to choose from. When do I consider showing options?…
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International Production, Warehousing & Fulfillment
Supporting a global team shouldn’t require managing multiple vendors, warehouses, and shipping strategies. Kotis makes it easy to deliver branded merchandise worldwide without the typical complexity…
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Kotis System - Known Issues and Recommended Actions
There's a variety of situations where the Kotis System doesn't work as expected. This topic provides a list of known issues and how to typically fix them when possible.…
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Workday x Kotis - Scheduling Work Anniversaries and New Hires
You can use custom reporting from your Workday HR management account to schedule employee gifting in advance. 1. Create a custom report Within Workday, create a custom report with the following…
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Inventory Strategy: Stocked, On Demand (PoD), and iBuy Preorder
Creating a successful branded merchandise program requires the right mix of strategy and execution. This guide is designed to help you choose the right inventory method for your needs,…
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Installing the Company Symbols Extension
This topic covers how to install the Company Symbols Extension in Illustrator. Video Overview Installation Instructions Part 1 Method 1 - Moving Folders Download the .zip here Unzip the file.…
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How to use the Company Symbols Extension
This guide outlines how to use the Company Symbols Extension in Adobe Illustrator. This extension works based on the naming conventions established in the Company Logos Catalog Viewer.…
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How to open and approve or revise a Kotis proof
Our proofs are a representation of your chosen products with art or specific actions applied How you will receive the proof Look for an email from noreply@kotisdesign.…
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Why Did The Colors Change In My Art?
In the proofing process our designers take the art you've provided and prepare it for the products you've selected. This involves checking the colors of the art will work for the decoration methods…
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Preparing a Print Ready Document
When submitting a Print Ready document to Kotis we recommend verifying the following list. If you have any questions or need clarification on any point, please don't hesitate to contact us.…
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Designer - Designer Question/Comment in Kotis System
On the Job Page in the Kotis System you can ask questions to different parts of the company. This post provides recommendations when to use each option listed under Designer Question/Comment.…
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Screen Printing - Special FX Inks
Special FX inks are a great way to add something different to your screen printing project. Here are some available options that we have. Reach out to your CPM for more specific information about the…
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Action Boxes - Non-Garment Screenprinting
Setting up an Action Box for screenprinting on non-garments requires following a few steps. Video Overview Example Proof Action Box Location The location will be selected from Miscellaneous.…
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Action Boxes - Garment Screenprinting
Setting up an Action Box for screenprinting on garments requires following a few steps. Video Overview Example Proof Action Box Location The location will be selected from Front, Back, Arm, or Pants.…
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Economy DDP - Supported Countries
Economy DDP is currently supported to 48 countries, with more likely to be added as time goes on. If Economy DDP is selected and the destination country does not support economy DDP,…
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Single Sign-On
General Information & Benefits Single Sign-On (SSO) is a method for authenticating and authorizing employees to log in to your Kotis program using your company's existing identity provider.…
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Enabling multi-factor authentication
Summary Turning on multi-factor authentication (MFA) adds an extra layer of security to your Kotis login by linking your account with an authentication app/provider of your choice.…
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Designer - Final File Automation Apps
Once the client has decided on final art you'll need to prepare the Final File(s) that will be sent to the decorator for production. This topic provides a complete overview and run-through of the…