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General Order FAQ

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Embroidery Delays - Winter 2021/22
With the holidays upon us, we can say it has been a whirlwind of year. Unfortunately, as we reach the close of 2021 we are still experiencing the effects of the pandemic.…
- 4 wk ago
- 66
- 1
- General Order FAQ
Having Trouble Finalizing Orders?
MY ADDRESS INFORMATION HAS ALL GREEN CHECKS BUT I CAN'T PROCEED? If you see something similar to the screenshot below but don't see the "Submit" button - or you are able to see and click the…
- 3 mths ago
- 25
- General Order FAQ
Redemption Portal FAQ
Here are the most common questions about redemption portal orders. If you still have trouble with your redemption portal order, please contact our customer service team directly at…
- 3 mths ago
- 53
- General Order FAQ
Online Store Policies
Kotis Design is the official merchandise provider and it hosts and manages the Store. Kotis is a branded merchandise provider which also creates online store solutions for many different industries.…
- 7 mths ago
- 72
- General Order FAQ
What does the “general decline” error mean?
The "general decline of card" error can show up for a number of reasons, with the most common reasons being: Address, zip, or postal code mismatch Invalid CVV or expiration date Transaction timing…
- 1 yr ago
- 32
- General Order FAQ
What payment methods do you accept?
ONLINE STORE ORDERS We accept all major credit cards, including Visa, Master Card, Discover, and American Express; there is no surcharge associated with using a credit card. We cannot accept PayPal.…
- 1 yr ago
- 43
- General Order FAQ
How is tax collected for domestic & international orders?
TAXES - DOMESTIC ORDERS Tax will be charged upon checkout for all orders. We are not able to waive or refund sales tax on online store purchases, even if they will be shipped to a nonprofit or to be…
- 6 mths ago
- 57
- General Order FAQ

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