• Platform
  • Solutions
  • Swag
  • Resources
  • Company
  • Login
  • Get Started

We’re here to help

Search Support
HomeTrack My Order

General Order FAQ

All topics
  • Track My Order
    • Track my order
    • Change my order
    • Make a return
    • General Order FAQ
  • My Online Program
    • Getting Started
    • Integrations
    • Warehouse & Shipping
    • Website Customization
    • Admin access
    • Analytics & reporting
    • Quarterly billing
    • Users, user groups & budgeting
  • Updates & Features
    • Online store features
  • Best Practices
    • Compliance
    • Art Tips & Tricks
    • Tips, Tricks & Guides
  • Filter
  • Newest
  • Active
  • Embroidery Delays - Winter 2021/22

    With the holidays upon us, we can say it has been a whirlwind of year. Unfortunately, as we reach the close of 2021 we are still experiencing the effects of the pandemic.…
    • updated 1 yr ago
    • 133
    • 1
    • General Order FAQ
  • Having Trouble Finalizing Orders?

    MY ADDRESS INFORMATION HAS ALL GREEN CHECKS BUT I CAN'T PROCEED? If you see something similar to the screenshot below but don't see the "Submit" button - or you are able to see and click the…
    • 1 yr ago
    • 56
    • General Order FAQ
  • Redemption Portal FAQ

    Here are the most common questions about redemption portal orders. If you still have trouble with your redemption portal order, please contact our customer service team directly at…
    • updated 1 yr ago
    • 152
    • General Order FAQ
  • Online Store Policies

    Kotis is a branded merchandise provider which also creates online store solutions for many different industries. More information about Kotis is available at kotisdesign.com.…
    • updated 8 mths ago
    • 176
    • General Order FAQ
  • What does the “general decline” error mean?

    The "general decline of card" error can show up for a number of reasons, with the most common reasons being: Address, zip, or postal code mismatch Invalid CVV or expiration date Transaction timing…
    • 2 yrs ago
    • 260
    • General Order FAQ
  • What payment methods do you accept?

    ONLINE STORE ORDERS We accept all major credit cards, including Visa, Master Card, Discover, and American Express; there is no surcharge associated with using a credit card. We cannot accept PayPal.…
    • 2 yrs ago
    • 68
    • General Order FAQ
  • How is tax collected for domestic & international orders?

    TAXES - DOMESTIC ORDERS Tax will be charged upon checkout for all orders. We are not able to waive or refund sales tax on online store purchases, even if they will be shipped to a nonprofit or to be…
    • updated 1 yr ago
    • 105
    • General Order FAQ
Back to top
© 2023 Kotis Design. All Rights Reserved.
Privacy Policy
Employee Login
Powered by Forumbee

Home

  • Track My Order
    • Track my order
    • Change my order
    • Make a return
    • General Order FAQ
  • My Online Program
    • Getting Started
    • Integrations
    • Warehouse & Shipping
    • Website Customization
    • Admin access
    • Analytics & reporting
    • Quarterly billing
    • Users, user groups & budgeting
  • Updates & Features
    • Online store features
  • Best Practices
    • Compliance
    • Art Tips & Tricks
    • Tips, Tricks & Guides
View all topics

Tags