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  • How do I remove an item from my order/cancel my full order?

    If the order has not shipped, you might be able to adjust your order or cancel it. You will know if it has shipped if you have received a tracking number confirmation email.…
    • 2 yrs ago
    • 118
    • Change my order
  • How do I add another item to my order?

    We are unfortunately unable to add additional quantities/items to orders that have been submitted. Please contact our Customer & Program Services Team if you would like us to cancel/refund your…
    • updated 1 yr ago
    • 51
    • Change my order
  • How do I switch out an item on my order?

    Email our Client Programs & Services Team with your order number and the items you would like to switch; please note that we are only able to make this adjustment if the items are the exact same…
    • updated 1 yr ago
    • 75
    • Change my order
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  • Track My Order
    • Track my order
    • Change my order
    • Make a return
    • General Order FAQ
  • My Online Program
    • Getting Started
    • Integrations
    • Warehouse & Shipping
    • Website Customization
    • Admin access
    • Analytics & reporting
    • Quarterly billing
    • Users, user groups & budgeting
  • Updates & Features
    • Online store features
  • Best Practices
    • Compliance
    • Art Tips & Tricks
    • Tips, Tricks & Guides
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