Click here to view the AFSP communication guide; a safe messaging guide for speaking to anyone related to AFSP (American Foundation for Suicide Prevention). It's really important that we're mindful of our communication with all clients, but especially those with specific needs. We are the front line for their store purchasers so we must be sensitive to their messaging and uphold their communication strategies.  

For all other programs, we typically get requests or feedback from purchases (for ex: can you add dog bandanas to the store?) and reply with a polite response letting them know we'll pass the information on to the Creative Project Manager for that program. We don't send this information to the CPM unless we are hearing the same feedback more than once.

For AFSP, we want to send any and all feedback we get on the store from their users to PM Katarina. This excludes order-specific feedback (ie: missing an item out of their order) and should just be feedback focused on the store itself, products, check-out process, etc.