What should I do if I am unable to log into my account?

You can reset your password by plugging in your pre-authorized email address here!  Please note that you will only want to submit a single reset request; the link to reset will arrive in your email inbox within 5 minutes but only the most recent request will work (so if you submit multiple requests, you'll have to wait until the last email arrives to unlock your account). 


If the link above does not work, please go to www.mykotisdesign.com > login > reset password. This should take you to the page above.
If you are still unable to log in, or you encounter an error such as "email not recognized" or "this user is not authorized on this portal" please email our Client & Program Services team and let us know which store or project you are trying to access so we can assist further!

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